Dedicated Nurse Care Manager with proven abilities in clinical judgment, care coordination, and active listening. Focused on enhancing patient satisfaction and health outcomes through personalized care plans and effective communication.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Nurse Care Manager
Health New England
Springfield, MA
04.2016 - Current
Developed personalized care plans to address patient needs and improve health outcomes.
Analyzed patient data to identify trends, informing strategic decisions for resource allocation.
Facilitated communication between patients and healthcare providers to promote continuity of care.
Enhanced patient satisfaction through timely communication, empathetic listening, and personalized education on health management.
Managed complex caseloads for high-risk patients, ensuring timely delivery of appropriate interventions and services.
Nurse Case Manager
Fallon Health
Worcester, MA
09.2013 - 03.2016
Coordinated comprehensive care plans for diverse patient populations, ensuring alignment with clinical guidelines.
Assessed patient needs through in-depth evaluations, facilitating timely access to necessary resources and services.
Collaborated with multidisciplinary teams to optimize treatment strategies and improve patient outcomes.
Monitored ongoing health status of patients, adjusting care plans as needed based on evolving conditions.
Educated patients and families on disease management, promoting adherence to treatment protocols and improving health literacy.
Managed caseloads efficiently, prioritizing high-risk cases while ensuring all patients received appropriate attention and support.
Nursing Supervisor
Heritage Hall East
Agawam, MA
06.2011 - 08.2013
Supervised nursing staff to ensure compliance with healthcare regulations and quality standards.
Led performance evaluations and provided constructive feedback to enhance team effectiveness and morale.
Mentored new nursing staff members to promote adherence to established best practices and foster professional growth.
Educated patients and families on treatment procedures and answered questions for thorough home care plans.
Licensed Practical Nurse
Heritage Hall East
Agawam, MA
06.2004 - 06.2011
Administered medications and treatments as prescribed, ensuring patient safety and adherence to care plans.
Monitored vital signs and reported changes to nursing staff, enhancing patient assessment accuracy.
Assisted in developing individualized care plans based on patient needs and preferences.
Educated patients and families on health management strategies, improving overall patient understanding of care procedures.
Collaborated with interdisciplinary teams to coordinate comprehensive patient care, fostering effective communication among caregivers.
Assisted with admissions, appointments, transfers, and discharges.
Obtained patient vital signs and input/output measurements from inpatients.
Performed routine evaluations of each patient's status, needs, and preferences.