Lindsey Hatton
Eugene,OR
Summary
Experienced Technical Trainer with 14 years in PenFed operations, recognized for streamlining processes and leading initiatives across departments. Proficient in project management, documentation development, and training execution. Demonstrated ability to identify and address operational inefficiencies, resulting in improved accuracy and member satisfaction. Partnered with stakeholders and subject matter experts to drive organizational improvements.
Overview
15
15
years of professional experience
Work History
Technical Trainer
Pentagon Federal Credit Union
Eugene, OR
01.2024 - Current
- Standardized the Training Department’s internal project management framework, including project initiation protocols, stakeholder alignment processes, Gantt chart timelines, and structured project close-outs.
- Analyzed operational needs and partnered with SMEs, leadership, and compliance to gather requirements for training materials, system updates, and process refinements.
- Facilitated instructor-led courses and synthesized complex policies, procedures, and system functions into accessible learning content.
- Supported quality audits through documentation cleanup, knowledge-gap identification, and operational recommendations.
Senior Indirect Underwriter
Pentagon Federal Credit Union
Eugene, OR
09.2017 - Current
- Served as SME for Hogan, CUDL, CRIF, and Salesforce, creating system guides and process documentation used across the department.
- Identified workflow inefficiencies, recommended solutions, and partnered with leadership to enhance procedures.
- Generated data-driven underwriting decisions and partnered with cross-functional teams to resolve complex member scenarios.
- Trained, mentored, and onboarded four external underwriters, improving overall performance and accuracy.
- Supported departmental expansion activities and system changes by providing operational insights.
Direct Consumer Underwriter
Pentagon Federal Credit Union
Eugene, OR
09.2014 - 09.2017
- Helped launch the Consumer Lending Department as one of the first underwriters, contributing to foundational workflows and training.
- Oversaw a sub-department including scheduling, performance check-ins, and quality review responsibilities.
- Collaborated in multiple training programs and process updates to support department readiness and accuracy.
Mortgage Processor
Pentagon Federal Credit Union
Eugene, OR
07.2013 - 08.2014
- Received executive approval to be promoted early from Mortgage Consultant.
- Managed a pipeline of 100–200 mortgage files, acting as project lead for each application from document collection to underwriting readiness.
- Selected for a specialized real estate agent support unit due to accuracy and performance.
- Coordinated appraisal, title, and required services while resolving outstanding underwriting conditions.
Mortgage Consultant
Pentagon Federal Credit Union
Eugene, OR
01.2013 - 06.2013
- Guided members through product selection and application preparation.
- Ensured processors received complete and accurate files to reduce downstream rework.
Consumer Loan Processor
Pentagon Federal Credit Union
Eugene, OR
04.2012 - 12.2012
- Reviewed loan documents, verified member information, and supported underwriting decisions.
- Performed income calculations, collateral reviews, and warranty/GAP/debt-protection claim processing.
- Data Entry.
- Rewrite any loan type with post funding errors.
Dining Room Server/Assistant Kitchen Manager
Washington Abby
Eugene, OR
10.2010 - 11.2012
- Oversaw staff scheduling and kitchen operations.
- Ensured dietary compliance and daily service execution.
Member Service Representative
Pentagon Federal Credit Union
Eugene, OR
08.2011 - 04.2012
- Provided member support and resolved issues.
- Achieved sales and service performance goals.
Education
Bachelor - Science in Information Technology
University of Phoenix
Tempe, AZ06-2025
Associate of Applied Science - Marketing
University of Phoenix
Tempe, AZ05.2016
Associate of Applied Science - Culinary Arts and Hospitality Management
Lane Community College
Eugene, OR01.2012
Skills
- Issue investigations
- Training & Curriculum Design
- Technical writing
- Data analysis
- Project Management
- Gantt Chart & Timeline Development
- Microsoft Office Proficiency
- Salesforce Proficient
- SharePoint Proficient
- HOGAN, CUDL, CRIF Experience
Timeline
Technical Trainer
Pentagon Federal Credit Union
01.2024 - Current
Senior Indirect Underwriter
Pentagon Federal Credit Union
09.2017 - Current
Direct Consumer Underwriter
Pentagon Federal Credit Union
09.2014 - 09.2017
Mortgage Processor
Pentagon Federal Credit Union
07.2013 - 08.2014
Mortgage Consultant
Pentagon Federal Credit Union
01.2013 - 06.2013
Consumer Loan Processor
Pentagon Federal Credit Union
04.2012 - 12.2012
Member Service Representative
Pentagon Federal Credit Union
08.2011 - 04.2012
Dining Room Server/Assistant Kitchen Manager
Washington Abby
10.2010 - 11.2012
Bachelor - Science in Information Technology
University of Phoenix
Associate of Applied Science - Marketing
University of Phoenix
Associate of Applied Science - Culinary Arts and Hospitality Management
Lane Community College