LINDSEY HUGHES
Alexandria Bay,NY
Summary
Results-oriented Executive Professional delivering impactful organizational changes and strategic initiatives. Led and inspired teams to align with company goals while fostering a collaborative culture. Focused on achieving measurable results through adaptability and strong leadership.
Overview
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1
Language
1
1
Certification
16
16
years of professional experience
Work History
Executive Director
Alexandria Bay Chamber of Commerce
Alexandria Bay, NY
06.2026 - Current
- Led strategic initiatives to enhance community engagement and drive membership growth.
- Fostered partnerships with stakeholders to support regional economic development efforts.
- Streamlined operational processes, improving efficiency in event planning and execution.
- Developed and implemented marketing strategies to promote local businesses and events.
- Advocated for policies supporting business interests at local government meetings.
- Organized workshops and training sessions to educate members on best practices in business management.
- Analyzed market trends to inform decision-making and strategic planning initiatives.
- Mentored staff, enhancing team performance and building organizational capacity.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the Chamber of Commerce.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forged strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Built relationships with donors, government officials and other organizations to secure funding and support for the Chamber of Commerce.
- Led successful fundraising campaigns, securing critical resources for program development and expansion.
- Developed strategic partnerships with key stakeholders to expand the Chamber's reach and influence.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
- Created promotional materials and provided insightful information to social media, websites and print media to educate the public.
- Maximized donor satisfaction and retention through personalized acknowledgment and engagement strategies.
- Ensured compliance with federal and state regulations for payroll processing.
- Reconciled payroll discrepancies and resolved employee inquiries effectively.
- Conducted audits of payroll records to ensure data integrity and accuracy.
- Led month-end closing processes ensuring accurate financial reporting and compliance.
- Coordinated audits with external partners ensuring adherence to regulatory standards.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Generated monthly and quarterly financial statements for executive review.
- Developed detailed event timelines, ensuring seamless operations from planning to execution.
- Managed on-site activities, troubleshooting issues to maintain event flow and attendee satisfaction.
- Designed engaging event themes and visuals, enhancing overall attendee experience and engagement.
- Led post-event evaluations, gathering feedback to inform future strategic improvements in planning processes.
- Coordinated logistics and vendor relationships for successful event execution.
Human Resource Director
Victims Assistance Center of Jefferson County
Watertown, NY
12.2025 - 06.2026
- Developed and implemented strategic HR initiatives that increased talent acquisition and retention, fostering a skilled workforce
- Managed the company's compensation and benefits programs, ensuring competitiveness within the industry while controlling costs
- Collaborated with department managers to identify staffing needs and developed effective recruitment strategies to attract qualified candidates
- Developed diversity initiatives aimed at creating an inclusive work environment that promoted equal opportunities for all employees
- Collaborated with department managers to identify staffing needs and crafted targeted recruitment strategies that attracted qualified candidates
- Oversaw the administration of employee benefits programs including health insurance plans, retirement plans (401(k)), flexible spending accounts (FSA), etc
- Ensured compliance with all federal, state, and local employment laws by regularly reviewing policies and procedures
- Collaborated with cross-functional teams to develop company-wide policies and procedures related to human resources practices
- Managed employee relations issues by conducting investigations into complaints or conflicts, facilitating resolutions to maintain a positive work environment
- Created and executed comprehensive training programs to enhance employees' skills and knowledge.
- Managed the annual performance review process, ensuring timely completion and providing guidance to managers on effective feedback and goal-setting
- Developed and maintained strong relationships with external vendors for outsourced HR services such as payroll processing and background checks
- Served as a trusted advisor to executive leadership team on all HR-related matters, providing guidance and recommendations aligned with organizational goals and values
Front Desk Agent
Capt. Thomson's Resort
Alexandria Bay, NY
05.2024 - 11.2025
- Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
- Managed guest reservations, ensuring smooth check-ins, check-outs, and accurate room assignments to enhance guest experience
- Addressed guest inquiries and resolved issues promptly, maintaining high customer satisfaction and fostering positive guest relationships
- Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
- Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages.
- Assisted in coordinating group bookings or special events by communicating effectively with event planners or organizers
- Utilized upselling techniques to promote hotel amenities, contributing to increased guest engagement and satisfaction
- Utilized property management software to update guest profiles, record preferences, and track special requests for future visits
- Resolved billing discrepancies or disputes by working closely with the accounting department for prompt resolution
- Trained new front desk agents on standard operating procedures and customer service best practices
Human Resources Manager and Office Manager
Bradley's Military
Evans Mills, NY
01.2021 - 05.2024
- Managed delivery of customer-focused HR services to Bradley's Military to increase the hire rate and reduce turnover.
- Managed delivery of customer-focused HR services to Bradley's Military, enhancing hiring processes and supporting employee retention.
- Directed HR programs, policies and processes to improve operational efficiency.
- Provided HR consultation services to leadership and department heads.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Developed hiring and recruitment policies to drive transparent and fair a hiring process for selecting candidates on the basis of merit and relevance to the job.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Directed HR programs, policies and processes, streamlining operations and enhancing overall departmental effectiveness.
- Recruited new employees and built relationships, driving visibility.
- Anticipated and responded to emerging business needs by serving as a change advocate.
- Supported payrolls, driving timely and accurate payment of employee wages.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Recorded adjustments to previous pay-related errors.
- Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
- Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
- Entered accounts payable data into financial systems for accurate record-keeping. and receiving.
- Utilized QuickBooks Online to input bills and schedule payments
Human Resources Specialist and Office Manager
Alternatively Sassy
Watertown, NY
02.2018 - 01.2021
- Maintained human resource records by processing applications and resumes.
- Processed applications and resumes to maintain accurate human resource records.
- Protected human resource information to ensure employee confidentiality and operational integrity.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Monitored office supply levels and ordered stock to meet organizational needs proactively.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Completed and mailed contracts, invoices, or checks.
- Collected, counted, and disbursed money to complete basic bookkeeping and banking transactions.
- Recorded accounts payable transactions and processed incoming payments..
- Utilized QuickBooks Online to input bills and schedule payments
Customer Care Representative and HR Specialist
Dumac
East Syracuse, NY
05.2013 - 01.2018
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Coordinated with various company teams to offer and implement successful solutions to customer problems.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Surpassed quality targets by working through scripted response plans and applying a personal knowledge base to resolve concerns.
- Delivered customer support to high call load each shift.
- Maintained accurate and current customer and system account information to facilitate timely issue resolution.
- Audited customer account information to identify issues and develop solutions.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Compiled customer reports by analyzing data from interactions to identify trends and insights.
- Promoted product offerings to drive growth and exceed benchmarks.
- Provided fast, friendly, and knowledgeable service to resolve routine questions and service complaints effectively.
- Worked remotely for three years, providing consistent support and communication with team members and clients.
Emergency Medical Technician
Robeson County EMS
Lumberton, NC
08.2010 - 03.2012
- Evaluated scenes quickly and implemented life-saving measures based on knowledgeable condition assessments and expert training.
- Bandaged wounds, controlled hemorrhage and provided prehospital emergency medical care for simple and multiple system trauma.
- Remained calm and collected during stressful and critical situations to resolve issues.
- Assisted in lifting and carrying the patient from the ambulance to the medical facility to ensure a smooth transfer.
- Searched for medical identification emblems to assess appropriate emergency medical care.
- Executed tasks with precision and care, minimizing risk of mishandling while maintaining speed in emergency situations.
- Provided comfort measures and communicated proactively with patients to enhance compliance with care protocols.
- Coordinated smooth hospital transfers by reporting observations and treatments to physicians, nurses, and other healthcare facility staff.
- Kept vehicles clean, organized, and well-stocked with medical supplies and equipment.
- Avoided mishandling and undue haste while accomplishing tasks quickly.
Education
Bachelor of Science - Business Administration and Human Resource Management
Western Governors University
09-2026
Skills
- Community engagement
- Program management
- Strategic planning
- Project management
- Crisis management
- Grant writing
- Human resources management
- Profit and loss statements
- Business administration
- Vendor relations
- Client services
- Media relations
Certification
SHRM Certified Professional, May 2021 to Present, Continuing education for Human Resource Management by attending multiple webinars and conferences each year., EMT Certification, SHRM Certified Professional, April 2025, Driver's License, First Aid Certification, Certified Benefits Professional, Certified Employee Benefit Specialist, Senior Professional in Human Resources, EMT License, Certified Payroll Professional, Associate Professional in Human Resources, Professional In Human Resources, SHRM Senior Certified Professional, CPR Certification, BLS Certification
Languages
English
Personal Information
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
Executive Director
Alexandria Bay Chamber of Commerce
06.2026 - Current
Human Resource Director
Victims Assistance Center of Jefferson County
12.2025 - 06.2026
Front Desk Agent
Capt. Thomson's Resort
05.2024 - 11.2025
Human Resources Manager and Office Manager
Bradley's Military
01.2021 - 05.2024
Human Resources Specialist and Office Manager
Alternatively Sassy
02.2018 - 01.2021
Customer Care Representative and HR Specialist
Dumac
05.2013 - 01.2018
Emergency Medical Technician
Robeson County EMS
08.2010 - 03.2012
Bachelor of Science - Business Administration and Human Resource Management
Western Governors University