Lindsey Jarema
Elmira,MI
Summary
Senior Implementation Manager at HealthEquity with hands-on experience guiding complex benefit implementations from start to finish. Known for collaborating closely with cross-functional partners, staying detail-focused, and supporting clients through every stage of onboarding. Brings a strong understanding of HealthEquity’s products, processes, and compliance needs, along with a genuine desire to support teammates and improve how work gets done. Actively seeking continued growth within HealthEquity through expanded responsibility, mentorship, and contributions that strengthen both the client and teammates experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Streamlined Senior Implementation Manager
HealthEquity
05.2023 - Current
- Manage multiple concurrent employer benefit implementations (FSA, HSA, HRA, COBRA, Commuter) from kickoff through successful go-live.
- Act as the primary point of contact for clients and brokers, setting expectations, tracking milestones, and ensuring timelines are met.
- Partner cross-functionally with Sales, Compliance, EDI, Payroll, and Client Services to validate plan design, eligibility rules, funding models, and enrollment readiness.
- Monitor project risks, client responsiveness, and outstanding items, escalating as needed to prevent delays or cancellations.
- Deliver client education through portal walkthroughs, training calls, and written resources to support a smooth transition to ongoing administration.
- Provide guidance and mentoring to teammates by sharing best practices, answering process questions, and supporting knowledge transfer across the implementation team.
Esthetician
Bliss Salon & Spa
Gaylord, MI
03.2022 - 05.2023
- Sterilized equipment for patient treatments.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Fostered friendly, warm and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Resolved customer complaints and facilitated conflict resolutions.
- Carried out product inventory checks, charting and consultations.
- Performed over 40 facials, chemical peels and waxing procedures per week.
Accounts Receivable/Billing Specialist
Grandvue Medical Care Facility
10.2017 - 07.2021
- Supervise over 110 Resident billing accounts
- Submit reimbursement requests to Medicare and Medicaid Process monthly
- Bill insurance claims for private and employer insurance reimbursement
- Build relationships and work with families to develop self-pay arrangements and payment plans
- Handle patient inquiries and answer questions from clerical staff and insurance companies
- Process and follow up on payer denials
- Identify and resolve patient billing issues
Human Resource Assistant
Grandvue Medical Care Facility
10.2016 - 10.2017
- Accept employment applications and verify information such as background checks and reference checks
- Maintain the upmost confidentiality and relationships with Employees
- Perform and complete new hire orientation; confirming physicals, drug screens and fingerprinting are completed; file previous applications
- Compile and update employee records (hard and soft copies)
- Process criminal background checks for volunteers, contractors
- Document and maintain incident reports with MIOSHA protocol
Accounts Payable Clerk/ Receivables
Classic Instruments, Inc
02.2011 - 10.2016
- Process account receivables/payable transactions, dues and payments
- Daily financial journal entry and record keeping Process all credit card payments and deposits daily
- Answer multiple line telephone system
- Preparing sales invoices & the upkeep of an accurate account filing system
- Reconcile all company credit card statements monthly
Education
Esthetics
Kirtland Community College
Grayling, MI12-2021
High School Diploma -
Boyne Falls Public School
Boyne Falls, MI06-2007
Skills
- Client Relations
- Results-oriented
- Professional Demeanor
- Project Management
- Knowledge of RA and COBRA products
- Ability to thrive in a team environment and independently
- Precision and Accuracy
- Creative Problem Solving
- Time Management
- Cross‑Functional Collaboration
Certification
- Esthetician License - Expires: February 2024
- Barbicide and COVID-19 Barbicide Certification
Timeline
Streamlined Senior Implementation Manager
HealthEquity
05.2023 - Current
Esthetician
Bliss Salon & Spa
03.2022 - 05.2023
Accounts Receivable/Billing Specialist
Grandvue Medical Care Facility
10.2017 - 07.2021
Human Resource Assistant
Grandvue Medical Care Facility
10.2016 - 10.2017
Accounts Payable Clerk/ Receivables
Classic Instruments, Inc
02.2011 - 10.2016
High School Diploma -
Boyne Falls Public School
Esthetics
Kirtland Community College