Lindsey Johnson
Taylorville Family Medicine
2027
years of professional experience
Dedicated medical receptionist with a strong focus on customer service, appointment scheduling, and effective communication. Proven ability to manage patient interactions and streamline workflows to ensure timely care delivery.
Work History
Medical Receptionist
2 Years 3 Months- Managed patient scheduling using electronic health record (EHR) systems, ensuring timely appointments and efficient workflow.
- Coordinated communication between patients and healthcare providers to address inquiries and facilitate care delivery.
- Scheduled imaging appointments.
- Completed prior authorizations/pre-certifications for imaging appointments and medications when needed.
- Completed check-in/out process while collecting copay, balances, and verifying insurance.
Transcriptionist
2 Years 11 Months- Transcribed audio files with high accuracy, ensuring content integrity and adherence to client specifications.
- Transcribed verbatim and non-verbatim audio files.
General Manager
1 Year 11 Months- Lead my team to deliver a profitable business plan to achieve key metrics through accountability, customer operations, merchandising, product operations, and talent development.
- Lead my team to deliver the number one loyalty results in my first year as GM, and one of only two stores to achieve our loyalty goal.
- Achieved top volume results in the district by driving average transaction and sales over traffic.
- Trained and developed leaders and associates.
- Was responsible for delivering merchandising notes on our weekly district conference calls.
Assistant GeneralManager of Merchandising
- Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
- Developed and implemented strategic initiatives to enhance customer satisfaction and drive sales growth.
- Managed staff recruitment, training, and performance evaluations to build a high-performing team.
- Planned and executed merchandising moves throughout the store.
- Received "Badge of Awesomeness" from the VP of Stores for consistently delivering positive comp results in my departments.
Department Manager
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed team performance by conducting regular evaluations and providing constructive feedback.
- Implemented visual merchandising standards to enhance product presentation and increase customer engagement.
Operations Manager
- Managed daily operations to enhance workflow efficiency and productivity.
- Executed signage and marketing within the store, ensuring accuracy.
- Trained and developed signage and markdown teams.
Education
Bachelor of Science - Humand Development And Family Studies
High School Diploma
Skills
Appointment scheduling
Front desk operations
Customer Service
Call handling
Training and Development
Leadership
Planning
Time Management
Patient Communication
Type 65+ WPM
Timeline
Medical Receptionist
Taylorville Family Medicine
05.2024 - CurrentRead More
Transcriptionist
TranscribeMe
06.2021 - 05.2024Read More
General Manager
Old Navy
06.2019 - 05.2021Read More
Assistant GeneralManager of Merchandising
Old Nay
2016 - 2019Read More
Department Manager
Old Navy
2013 - 2016Read More
Operations Manager
Old Navy
2010 - 2013Read More
The University of Alabama
Bachelor of Science from Humand Development And Family Studies
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Alexandria High School
High School Diploma
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