Lindsey Katz
Huntington Woods
Summary
Passionate and result-driven individual with a strong background in retail processes, bringing 4 years of retail management, specializing in team leadership, inventory control, and sales optimization. Proven track record of driving store performance, improving customer satisfaction, and maintaining efficient operations in fast-paced retail environments.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Abercrombie & Fitch/ Hollister Co.
11.2023 - Current
- Performs weekly business cadences tracking WTD, MTD, QTD, and YTD business.
- Trains employees to build knowledge of company policies and procedures, and develop customer service practices.
- Promoter of a positive work environment that boosts employee morale and delivers great customer service.
- Knowledgeable of top 3 items/top 3 departments sales for the last seven days as well as purchase units, sales contribution and comp to last year.
- Tracks key performance indicators to uphold employee expectations.
- Makes merchandising decisions based on units on hand and liquidation strategies.
- Ensures the store is clean and organized.
- Partners with stock associates to help alleviate space in the bays and max fill the sales floor while keeping size integrity.
- Is proficient in OMNI channel fulfillment.
- Completes floor set to 100% accuracy with no excess backstock.
- Appeases and de-escalates many customer situations while maintaining a professional approach.
- Works alongside the district manager and agents within asset protection to ensure all associates are aware of AP procedures.
- Can speak to the store’s shrink and dollar amount loss as well as top loss departments.
Store Manager/Assistant Buyer
Ruby's Balm
07.2022 - 10.2023
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Managed store inventory and purchased products according to demands.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Maintained a hands-on knowledge of company products and services to make recommendations and upsell items according to customers’ needs.
- Communicated with clients to address questions, concerns, and needs to provide quality service.
- Learned to operate new office technologies as were developed and implemented.
- Contacted sought-after brands directly to become stockists.
- Redesigned and updated online retail store to reflect new stock and location.
- Organized and planned the move of location, and re-merchandised the entire new space.
Sales Associate/Lead Key Holder
Pitaya
08.2020 - 07.2023
- Highest producing sales associate.
- Help customers try on or fit merchandise.
- Answer questions regarding the store and its merchandise.
- Inventory stock and requisition new stock.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Ascertain the wants and needs of each customer.
- Built rapport with clients by providing quality customer service and problem-solving.
- Established personal connections with customers, exceeding customer service expectations.
Education
High School Diploma -
Berkley High School
Berkley, MI05-2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Task delegation
- Workload management
- Conflict resolution
- Sales strategies
- Adaptability and flexibility
Timeline
Assistant Manager
Abercrombie & Fitch/ Hollister Co.
11.2023 - Current
Store Manager/Assistant Buyer
Ruby's Balm
07.2022 - 10.2023
Sales Associate/Lead Key Holder
Pitaya
08.2020 - 07.2023
High School Diploma -
Berkley High School
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