Lindsey Kinty
Akron,OH
Summary
Proven track record in enhancing client satisfaction and loyalty, demonstrated at S-Group Inc. through effective relationship building and strategic account management. Skilled in networking and referral marketing, I excel in identifying upselling opportunities and tailoring solutions to meet unique client needs. My strong work ethic and ability to build rapport have consistently driven positive outcomes.
Overview
9
9
years of professional experience
Work History
Account Manager
S-Group Inc.
09.2016 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Server
Diamond Grille
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Solutions Specialist
Verizon Wireless
07.2015 - 01.2016
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Recommended new products and services to customers.
- Conducted thorough analyses of client needs to ensure tailored solutions that addressed unique challenges and goals.
- Answered customer questions about billing, account issues and upgrade possibilities.
Education
Kent State University
Kent, OHSkills
- Strong Work Ethic
- Relationship Building
- Networking
- Referral Marketing
- Interpersonal communication skills
- Flexible and Adaptable
Timeline
Server
Diamond Grille
05.2024 - Current
Account Manager
S-Group Inc.
09.2016 - Current
Solutions Specialist
Verizon Wireless
07.2015 - 01.2016
Kent State University
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