Lindsey Kulesza
Cape Coral
Summary
Detail-oriented Patient Service Specialist with expertise in appointment scheduling, HIPAA compliance, and patient confidentiality. Committed to enhancing patient satisfaction through streamlined processes and exceptional customer service.
With over five years of experience in healthcare operations. Proven track record in managing patient scheduling and check-in processes while ensuring HIPAA compliance and maintaining high standards of professionalism. Aiming to leverage skills to improve patient experiences and operational efficiency.
Overview
11
11
years of professional experience
Work History
Patient Service Specialist
Sun State Medical
Cape Coral, FL
03.2021 - 05.2026
- Managed patient scheduling and appointment coordination to enhance operational efficiency.
- Streamlined patient check-in processes, reducing wait times for enhanced patient satisfaction.
- Implemented electronic health record updates, ensuring accurate patient information management.
- Oversaw front desk operations, maintaining high standards of professionalism and customer service excellence.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
Bartender
Ron Dao's Sports Bar
Fort Myers, FL
01.2015 - 08.2020
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Implemented upselling techniques, increasing average sales per customer visit effectively.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained cleanliness of bar area, adhering to health and safety regulations consistently.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
High School Diploma -
Millis High School
Millis, MA2003
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- HIPAA compliance
- Customer service
- Patient registration
- Multitasking and organization
Timeline
Patient Service Specialist
Sun State Medical
03.2021 - 05.2026
Bartender
Ron Dao's Sports Bar
01.2015 - 08.2020
High School Diploma -
Millis High School