Summary
Overview
Work History
Education
Skills
Systemspecialties
Languages
Timeline
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Lindsey Mesman

Gilbert,AZ

Summary

Dynamic and results-driven Director of Support Services with extensive experience leading high-performing teams. Skilled in coaching, training, and providing mastery-level support within organizations. Proven track record in developing and implementing new systems, as well as evaluating their compatibility to enhance operational efficiency and drive informed decision-making.

Overview

20
20
years of professional experience

Work History

Director of Support Services

Cardinal Financial
Remote
06.2015 - Current
  • Lead a team of 100 members, fostering a culture of collaboration and continuous improvement
  • Provide coaching and training to team members, enhancing their skills and promoting professional development
  • Deliver mastery-level support to the organization, ensuring high-quality service delivery and customer satisfaction
  • Develop and implement reporting systems to track performance metrics and drive informed decision-making
  • Spearhead the development and implementation of new systems, optimizing processes and improving overall service delivery
  • Review new systems to evaluate compatibility with existing operations, ensuring seamless integration and functionality
  • Collaborate with CRM systems to optimize customer interactions and streamline support processes
  • Resolve complex issues efficiently, employing problem-solving skills to maintain operational effectiveness.

Education

University of Phoenix
Tempe, AZ

Northern Arizona University
Flagstaff, AZ

Skills

  • Leadership and Team Development
  • Coaching and Training
  • Customer Relationship Management (CRM)
  • Reporting and Data Analysis
  • Problem Solving and Issue Resolution
  • Communication and Interpersonal Skills
  • New System Development and Implementation
  • Operations Management
  • Staff Development
  • Planning and coordination
  • Active Listening
  • Task Prioritization
  • Analytical Skills
  • Curriculum Development
  • Team building
  • Database Administration

Systemspecialties

  • Octane- internal LOS system
  • Encompass
  • Freshdesk
  • Salesforce
  • Zoom
  • Zoom Contact Center
  • Botsplash
  • Ring Central
  • Google
  • Excel/Word/PP

Languages

English

Timeline

Director of Support Services

Cardinal Financial
06.2015 - Current

University of Phoenix

Northern Arizona University

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Lindsey Mesman