Lindsey Pope
Pomona
Summary
Dynamic Operations Manager with a proven track record at El Super Market, excelling in team leadership and operations management. Enhanced employee accountability, resulting in improved performance outcomes. Skilled in problem-solving and fostering strong vendor relationships, ensuring timely delivery of goods while maintaining exceptional customer service standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
El Super Market
03.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
Front End Supervisor
Superior Grocers
02.2018 - 03.2020
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
Education
Associate of Science - Addiction Counseling
Mt. San Antonio College
Walnut, CA06-2026
Orangewood Highschool
Redlands, CA06-2006
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
Certification
Domestic Violence Certificate
Timeline
Operations Manager
El Super Market
03.2020 - Current
Front End Supervisor
Superior Grocers
02.2018 - 03.2020
Associate of Science - Addiction Counseling
Mt. San Antonio College
Orangewood Highschool
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