LINDSEY PRINGLE
Jenks
Summary
Motivated Patient Account Representative offering over 10 years of healthcare and or customer service experience. Highly effective time management, conflict resolution, and communication skills. Self-starter with strong focus on patient/costumer care, with flexible approach to adapting to changing needs. Skilled in promptly responding to inquiries, addressing complaints, and resolving issues.
Overview
11
11
years of professional experience
Work History
Patient Account Representative
Dental Depot
Tulsa, OK
10.2022 - Current
- Protected patient rights by maintaining medical and financial information confidentiality in accordance with HIPAA.
- Managed patient accounts, ensuring accurate billing and timely collections.
- Exhibited strong organizational skills while managing multiple tasks simultaneously with accuracy and efficiency.
- Identified denied or underpaid claims, investigate the reason, and file appeals to secure proper reimbursement.
- Increased office collections and reduced patient account balance.
Lead X-Ray Technician
Superior Care Orthodontics
Tulsa, OK
01.2021 - 10.2022
- Trained new technicians in imaging techniques and equipment safety, while ensuring daily operations run smoothly.
- Maintained meticulous records of patient X-rays and treatment plans in electronic health systems.
- Operated advanced X-ray machinery to produce high-quality images for orthodontic assessments.
- Developed strong communication skills to effectively interact with patients and their families regarding procedures and results.
- Collaborate with IT, field service engineers, and vendors to resolve software and hardware issues.
Customer Service Cashier
Walmart
Glenpool, OK
03.2015 - 01.2021
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Processed financial transactions swiftly and accurately, including money orders, wire transfers, bill payments, and check cashing.
- Resolved customer inquiries regarding financial services, offering efficient, friendly, and knowledgeable solutions in a fast-paced environment.
- Evaluate the condition of returned merchandise, process refunds, and exchanges according to store guidelines.
- Handled costumer complaints and concerns efficiently with a calm professional demeanor.
Education
High School Diploma -
Glenpool High School
Glenpool, OK05.2015
Skills
- Effective communication
- Self management
- Multitasking
- Detail-oriented
- HIPAA compliance
- Data entry proficiency
- Adaptable learner
- Customer support
- Insurance claims processing
- Strong empathy
Timeline
Patient Account Representative
Dental Depot
10.2022 - Current
Lead X-Ray Technician
Superior Care Orthodontics
01.2021 - 10.2022
Customer Service Cashier
Walmart
03.2015 - 01.2021
High School Diploma -
Glenpool High School