Lindsey Prior
Springfield,IL
Summary
Professional food service leader with strong focus on team collaboration and achieving results. Proven track record in managing kitchen operations, optimizing inventory, and ensuring top-quality customer service. Skilled in staff training, menu planning, and adapting to changing needs. Known for reliability, flexibility, and results-driven approach.
Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Food Service Director
Consolidated Management Company
Springfield, IL
12.2021 - Current
- Oversaw daily food service operations, ensuring adherence to health and safety standards.
- Developed and implemented strategic plans for menu optimization and cost control.
- Trained and mentored kitchen staff, enhancing team performance and operational efficiency.
- Collaborated with vendors to secure quality ingredients, maintaining supplier relationships.
- Conducted regular audits of food service processes to identify areas for improvement.
- Managed inventory levels, reducing waste through effective stock management practices.
- Led initiatives to enhance customer satisfaction through feedback analysis and service adjustments.
- Enhanced employee retention rates by fostering an inclusive work culture focused on professional development opportunities.
- Oversaw menu development processes, incorporating diverse culinary trends to satisfy a wide range of customer preferences.
- Implemented cost control measures to reduce expenses without compromising food quality or service standards.
- Increased customer satisfaction by implementing innovative menu options and presentation techniques.
- Optimized staffing schedules based on demand patterns, maximizing efficiency during peak times while minimizing labor costs during slower periods.
- Managed budgeting processes for the department, successfully reducing costs while maintaining high-quality offerings.
- Implemented health and safety protocols, ensuring compliance with regulations and maintaining a clean work environment.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Developed strategies to improve food service levels for busy facility handling 150-200 meals each day.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Grilled meats and vegetables to perfection using various cooking techniques.
- Trained new team members on proper grilling techniques and safety procedures.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
- Stored and handled goods correctly to maintain freshness and condition.
- Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
Manager
Northender Package Liquors
Springfield, IL
08.2016 - 12.2021
- Oversaw daily operations, ensuring compliance with state and local regulations.
- Managed inventory, optimizing stock levels and minimizing waste.
- Trained and mentored staff on customer service standards and operational procedures.
- Implemented promotional strategies to enhance sales performance and customer engagement.
- Analyzed sales data to identify trends, adjusting inventory accordingly for peak demand periods.
- Coordinated vendor relationships, negotiating pricing and terms to reduce costs effectively.
- Maintained store appearance, ensuring an inviting environment for customers and compliance with health standards.
- Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
- Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
- Managed inventory levels to ensure optimal product availability while minimizing loss due to spoilage or theft.
- Oversaw cash handling procedures for accuracy, reducing discrepancies in daily reconciliations substantially over time.
- Increased customer satisfaction by implementing effective store management strategies and providing exceptional customer service.
- Developed relationships with suppliers to negotiate favorable pricing, secure exclusive products, and maintain consistent stock levels.
- Collaborated with other store managers within the company to share best practices, problem-solving strategies, and innovative ideas for improving overall performance.
- Received payments by cash, credit, and personal check and remitted correct change.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Deli Associate
County Market Grocery Store
Springfield, Il
01.2013 - 04.2014
- Prepared and displayed deli products, ensuring freshness and quality for customer satisfaction.
- Operated slicers and other equipment safely, maintaining compliance with health regulations.
- Assisted customers with product selections, providing recommendations based on preferences.
- Managed inventory levels, performing regular stock checks to minimize waste and optimize offerings.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Offered product samples to customers, generating additional sales through taste-testing.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Sales Associate
Abe's Trading Post
Springfield, IL
03.2006 - 11.2012
- Assisted customers in selecting furniture, providing personalized recommendations to enhance shopping experience.
- Maintained up-to-date knowledge of product features and trends to effectively address customer inquiries.
- Collaborated with team members to ensure visual merchandising aligned with brand standards and promotions.
- Executed inventory management tasks, including receiving shipments and organizing display areas for optimal accessibility.
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Contributed to a positive and welcoming store environment through excellent customer service skills.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Increased store revenue by effectively upselling furniture and accessory items to customers.
- Maintained up-to-date knowledge of current trends, styles, and materials used in the furniture industry.
- Managed inventory levels to ensure adequate stock availability for customer needs while minimizing excess inventory costs.
- Updated customers on scheduled deliveries of furniture to homes.
- Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
- Increased store revenue by effectively showcasing furniture features to customers, leading to informed purchasing decisions.
- Enhanced shopping experience with detailed product knowledge, resulting in high customer satisfaction rates.
- Optimized showroom layout to enhance product visibility and accessibility, facilitating intuitive shopping experience.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Developed engaging product descriptions to enhance visibility and attract potential buyers.
- Managed inventory effectively, ensuring accurate stock levels and timely listings.
- Utilized eBay tools to optimize listing performance and maximize sales opportunities.
- Reduced listing errors with thorough proofreading and editing of item descriptions.
- Coordinated with cross-functional teams such as marketing, logistics, and customer support to ensure seamless operations from listing creation to order fulfillment.
- Collaborated with shipping team to expedite orders, ensuring timely delivery to customers worldwide.
- Maximized eBay search visibility by optimizing titles and keywords for each product listing.
- Maintained a consistent seller rating above 99% through exceptional attention to detail and customer service.
- Enhanced product presentation with high-quality images, resulting in increased sales conversions.
- Utilized software to automate customer communication and order fulfillment.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
Education
GED -
Southeast High School
SpringfieldSkills
- Ordering and purchasing
- Staff training and development
- Sanitation standards
- Staff leadership
- Food safety compliance
- Staff supervision
- Inventory management
- Allergen awareness
- Menu development
- Health inspections
- Cost control
- Food safety control
- HACCP protocols
- Customer service
- Reliable and responsible
- Attention to detail
- Multitasking
- Team leadership
- Money handling
- Recruitment and hiring
Certification
- Food Protection Manager License - 11/2022- 11/2027
Timeline
Food Service Director
Consolidated Management Company
12.2021 - Current
Manager
Northender Package Liquors
08.2016 - 12.2021
Deli Associate
County Market Grocery Store
01.2013 - 04.2014
Sales Associate
Abe's Trading Post
03.2006 - 11.2012
GED -
Southeast High School