Lindsey Pullman
Laguna Hills,CA
Summary
Dedicated fine dining server with strong communication and upselling skills. Known for delivering exceptional guest experiences and enhancing satisfaction through wine knowledge and menu recommendations.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Fine Dining Server
Vigilucci's Seafood and Steakhouse
Carlsbad, CA
05.2023 - 05.2025
- Delivered exceptional customer service in high-pressure dining environment.
- Coordinated menu recommendations to enhance guest experience and satisfaction.
- Maintained knowledge of wine pairings to assist guests with selections.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
Server
Coyote Bar & Grill
Carlsbad, CA
04.2022 - 09.2022
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Implemented suggestions for improving service efficiency, contributing to team performance enhancements.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Personal Shopper
Instacart
San Diego, CA
04.2021 - 05.2022
- Curated personalized shopping experiences tailored to customer preferences and dietary needs.
- Managed inventory selection, ensuring product availability and quality for timely deliveries.
- Collaborated with clients to refine shopping lists based on feedback and changing requirements.
Server/Bartender
Home and Away
Encinitas, CA
09.2021 - 03.2022
- Maintained knowledge of seasonal menu changes and promotions to effectively upsell items to customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Efficiently made cocktails and drinks in a timely fashion.
Server/Bartender
Leucadia Pizza
Encinitas, CA
08.2021 - 01.2022
- Streamlined table turnover process by coordinating with bus staff and managing reservations efficiently.
- Resolved customer complaints promptly, enhancing overall dining experience and fostering positive relationships.
- Implemented feedback from management to improve service workflows, contributing to enhanced team performance.
- Cultivated warm relationships with regular customers.
- Worked with other bartenders and barbacks to make drinks in a timely fashion during peak hours.
Busser/Food Runner
Fish 101 Restaurant
Solana Beach, CA
01.2019 - 02.2021
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Monitored inventory levels of tableware and utensils, notifying management when supplies were low.
- Trained new bussers on restaurant procedures and best practices for efficiency.
- Implemented improved systems for table turnover, contributing to increased service speed.
Barista
Starbucks
Redondo Beach, CA
01.2017 - 06.2017
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Resolved customer complaints professionally, ensuring satisfaction and retention through effective communication strategies.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Hostess
California Pizza Kitchen
Solana Beach, CA
08.2014 - 12.2015
- Managed guest seating and waitlists to optimize dining room flow.
- Trained new staff on customer service protocols and restaurant policies.
- Maintained cleanliness and organization of front-of-house areas.
- Assisted guests with menu inquiries, enhancing overall dining experience.
Education
High School Diploma -
Pacific Coast Academy
Encinitas06-2014
Skills
- Strong communication skills
- Cash handling proficiency
- Menu memorization
- Upselling skills
- Wine knowledge
- Bartending experience
- Food allergy awareness
- Bottle service
- Sales
- High volume dining
Certification
Food handlers
RBS Serve safe Certification
ABC server certificate
Bartending training
Timeline
Fine Dining Server
Vigilucci's Seafood and Steakhouse
05.2023 - 05.2025
Server
Coyote Bar & Grill
04.2022 - 09.2022
Server/Bartender
Home and Away
09.2021 - 03.2022
Server/Bartender
Leucadia Pizza
08.2021 - 01.2022
Personal Shopper
Instacart
04.2021 - 05.2022
Busser/Food Runner
Fish 101 Restaurant
01.2019 - 02.2021
Barista
Starbucks
01.2017 - 06.2017
Hostess
California Pizza Kitchen
08.2014 - 12.2015
High School Diploma -
Pacific Coast Academy