Lindsey Rigdon
Flowood ,MS
Summary
Dedicated behavioral health professional with progressive experience in substance use treatment since 2021, advancing from Client Support Staff to Lead and currently serving as Case Manager. Brings clinical insight, crisis management skills, and a commitment to recovery-focused care. Combines professional expertise with lived recovery experience and ongoing leadership as a Weekend House Manager in a women’s sober living environment, supporting accountability, structure, and sustained recovery.
Overview
6
6
years of professional experience
Work History
Case Manager
Defining Wellness
Brandon, MS
03.2023 - Current
- Assessed client needs and developed personalized care plans to enhance overall wellness / sustained sobriety.
- Coordinated with healthcare providers to ensure continued care and recovery support for clients.
- Monitored client progress and adjusted care interventions based on evolving needs.
- Facilitate communication between clients, families, and multidisciplinary teams to foster collaboration.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Utilize motivational interviewing, de-escalation techniques, and clinical interventions to reduce AMA discharges and increase treatment retention.
Weekend House Manager
Grace House for Women
Jackson, MS
03.2023 - Current
- Provide on-site supervision and ensure safety and accountability of all residents during weekend shifts.
- Enforce house rules, curfew, and recovery-related expectations in a consistent and professional manner.
- Conduct random drug/alcohol screenings per policy.
- Complete room checks and ensure cleanliness standards are maintained.
- Document incidents, behavioral concerns, and rule violations in accordance with program policy.
- Facilitate in-house 12 step meetings and transport to offsite 12 step meetings.
- Provide crisis intervention and de-escalation during emotional or behavioral escalations.
- Support residents experiencing triggers, cravings, or interpersonal conflict.
- Model healthy boundaries and recovery-focused behavior.
Client Support Specialist
Defining Wellness
Brandon, MS
03.2021 - 04.2023
- Provide direct supervision and monitoring of clients to ensure safety and compliance with program rules.
- Conduct routine room checks, safety checks, and contraband searches per facility policy.
- Support clients with daily structure, schedule adherence, and participation in groups and activities.
- Assist with crisis intervention and de-escalation when clients are emotionally distressed.
- Facilitate transportation to appointments, meetings, or outside services as needed.
- Regularly facilitate 12 step recovery meetings.
- Communicate client concerns and behavioral changes to clinical staff.
- Assist with intake/orientation processes and program education.
- Trained new team members on best practices and system usage for client support.
Office Manager
Room Service
Jackson, MS
04.2020 - 03.2021
- Coordinate and manage large-scale catering orders from initial inquiry to delivery or pickup.
- Prepare detailed catering invoices and process payments.
- Communicate directly with clients to confirm menus, quantities, special requests, and timelines.
- Schedule and coordinate delivery logistics, including routing and driver communication.
Education
General Studies
Hinds Community College
Raymond, Mississippi, MSSkills
Crisis Intervention & De-escalation – Skilled in managing emotionally escalated clients, preventing AMA discharges, and maintaining safety in high-risk situations
Boundary Setting & Accountability – Consistently enforce program structure while maintaining therapeutic rapport and professionalism
Recovery-Focused – Experienced in supporting adults in early recovery, promoting engagement, structure, and relapse prevention strategies
Communication & Care Coordination – Effectively collaborate with clinical teams, parole/CPS officers, families, and community resources to ensure continuity of care
Timeline
Case Manager
Defining Wellness
03.2023 - Current
Weekend House Manager
Grace House for Women
03.2023 - Current
Client Support Specialist
Defining Wellness
03.2021 - 04.2023
Office Manager
Room Service
04.2020 - 03.2021
General Studies
Hinds Community College