Lindsey Rivas
San Bernardino,CA
Summary
Proven customer service expert from WaBa Grill, adept in handling high-pressure situations and enhancing customer loyalty through professional complaint resolution. Excelled in multitasking at Chelsie's Team Real Estate, achieving first-call resolution targets. Skilled in cash register operation and relationship building, demonstrating reliability and a cooperative attitude.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
WaBa Grill
05.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Compile and prepare biweekly payroll for employees and also submit merchandise orders for the restaurant.
Receptionist Administrator
Chelsie's Team Real Estate
09.2021 - 04.2022
- Managed calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Print out flyers for each open house event and also email clients the information.
- Schedule meetings with clients by email or by phone.
Education
High School Diploma -
South East High School
South Gate06-2022
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Inventory management
- Customer inquiries
- Team collaboration
- Cooperative attitude
- Order taking
- Relationship building
Languages
Spanish
Professional Working
Timeline
Customer Service Cashier
WaBa Grill
05.2022 - Current
Receptionist Administrator
Chelsie's Team Real Estate
09.2021 - 04.2022
High School Diploma -
South East High School
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