Lindsey Spenser
Winchester,VA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
14
14
years of professional experience
Work History
Bartender/Waitress
Oakstone Craft Pizza and Bar Wincester
09.2017 - Current
Customer Service Representative
Kohl’s
01.2017 - 04.2018
- Provided customers 1:1 support on store purchase and service based issues
Import Agent
Cargo Transport Inc
01.2016 - 08.2017
- Conducted and maintained high profile imports for government and private agencies
- Built databases to retain client information and follow up
- Maintained positive and open communication with clients, CBP, and government agencies
Child Care Provider, Chris Cochran
07.2014 - 11.2015
- Monitored the development of two children ages six and ten
Teaching Assistant
Tomorrow’s Leaders Development and Learning Center
10.2014 - 07.2015
- Conducted increased learning experience for students in assigned area
- Managed attendance and activity data for set classes
FEMA Corps, AmeriCorps NCCC FEMA Corps
08.2013 - 06.2014
- Built a disaster response communication plan of top employers in 159 counties in Georgia and North Carolina for FEMA’s Atlanta, GA Private Sector Liaison
- Wrote and edited FEMA documents and data bases as Private Sector Specialist
- Reported the actions taken by approximately 200 homeowners in New Orleans who received funding to repair their homes for the Denton, TX Regional Office
- Recruited businesses in three New Hampshire counties to become members for Red Cross’s Ready Rating program
- Managed $25,000 budget for FEMA Region VI National Disaster Recovery Framework Leadership Workshop in
Academic Campaign Manager
AmeriCorps VISTA/ Inspiring Minds
07.2012 - 07.2013
- Managed, recruited, trained, and retained approximately 400 long and short-term in-school volunteer tutors
- Built positive and productive relationships with staff at 21 Providence public schools
- Represented Inspiring Minds at approximately 40 community functions and fundraisers
- Partnered with multiple academic organizations and Providence’s Mayor’s office to start Leyendo!, an in-school literacy intervention program at Carl Lauro Elementary School
Corps Member
AmeriCorps State & National, Rhode Island
08.2011 - 06.2012
- Managed data for over 25 focus student’s daily attendance
- Motivated 45 students in remedial classrooms using incentives and positive behavior reinforcement during 1:1 mentoring
- Built S.T.E.M (Science, Technology, Engineering, Mathematics) related lesson plans to lead students in after school programming
Hostess
Perkins Restaurant and Bakery
03.2010 - 07.2011
- Greeted guest and assigned servers
Education
No Degree -
John Handley High School
Winchester, VA08.2011
Skills
- Food and Beverage Pairings
- Price Memorization
- Sales Expertise
- Media Relations
- Volunteer Organization
- Campaign Support
- Invoice Management
- Client Relationships
- Data Integrity
- Document Organization
- Activities Management
- Exceptional Customer Service
Accomplishments
- Achieved Congressional Award for Service Initiative by completing AmeriCorps service.
Timeline
Bartender/Waitress
Oakstone Craft Pizza and Bar Wincester
09.2017 - Current
Customer Service Representative
Kohl’s
01.2017 - 04.2018
Import Agent
Cargo Transport Inc
01.2016 - 08.2017
Teaching Assistant
Tomorrow’s Leaders Development and Learning Center
10.2014 - 07.2015
Child Care Provider, Chris Cochran
07.2014 - 11.2015
FEMA Corps, AmeriCorps NCCC FEMA Corps
08.2013 - 06.2014
Academic Campaign Manager
AmeriCorps VISTA/ Inspiring Minds
07.2012 - 07.2013
Corps Member
AmeriCorps State & National, Rhode Island
08.2011 - 06.2012
Hostess
Perkins Restaurant and Bakery
03.2010 - 07.2011
No Degree -
John Handley High School
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