Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
Lindsey Sturdevant

Lindsey Sturdevant

Virginia Beach,Virginia

Summary

Dynamic retail professional with a proven track record at Mattress Firm, excelling in customer service and team leadership. Skilled in problem-solving and display setup, I fostered a positive work culture and enhanced customer satisfaction, driving repeat business through personalized interactions and effective issue resolution.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Mattress Firm
01.2020 - 02.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Sales Associate

Fear Not Tarantulas
08.2018 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Head Lice Technician

Lets Be Pals
03.2016 - 08.2019
  • The ability to identify and remove lice and nits from hair using various techniques, such as combing, nit-picking, and applying specialized products.
  • Comfort and expertise in handling all hair types and lengths.
  • Knowledge of and ability to properly sterilize equipment used in the removal process.
  • Ability to educate clients about lice, care, and prevention.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High School Diploma -

Frank W Cox
Virginia Beach, VA
05-2016

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Customer relations
  • Team building and leadership
  • Display setup
  • Issue resolution
  • Teamwork and collaboration
  • Relationship building

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 10 staff members.

Interests

  • I enjoy helping others and giving back to the community
  • Avid Reader
  • Video Gaming
  • Personal Development and Self-Improvement
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Community Cleanup

Timeline

Assistant Store Manager

Mattress Firm
01.2020 - 02.2023

Sales Associate

Fear Not Tarantulas
08.2018 - 01.2020

Head Lice Technician

Lets Be Pals
03.2016 - 08.2019

High School Diploma -

Frank W Cox

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