Lindsey Sullivan
Seabeck,WA
Summary
As a dedicated business owner for 2 decades, I have leveraged my expertise in social media marketing and exceptional relationship building skills to enhance client satisfaction and retention. This approach has resulted in a significant increase in my salon revenue over the years. I have established a loyal client base and a reputation for outstanding customer service and creativity.
Overview
20
20
years of professional experience
Work History
Cosmetologist
Business Owner/Self Employed
Silverdale, WA
11.2006 - Current
- Maintained a hygienic work environment
- Booked appointments, answered phones, greeted clients, handled payments
- Processed payments
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Answered phone calls and emails to schedule client appointments.
- Maintained client records and designed long-term care programs for return customers.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Licensed Cosmetologist
JCPenney Salon
Silverdale, WA
09.2004 - 11.2006
- Built a loyal clientele base through exceptional customer service and personalized care.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Cosmetology -
Gene Juarez Academy South Seattle
Federal Way, WA07.2003
Central Kitsap High School
Silverdale, WA2002
Skills
- Business Management
- Social Media Marketing
- Appointment Scheduling
- Client Consultations
- Sales Expertise
- Workspace Organization
- Record Keeping
- Receptionist Experience
- Payment Processing and Billing
- Computer Experience
- Outstanding Client Retention
- Time Management
Volunteer Roles
- Event and Travel Planner for local Sports Organization
- Treasurer for local Sports Organization
- Assisted in Organizational Fundraising
Timeline
Cosmetologist
Business Owner/Self Employed
11.2006 - Current
Licensed Cosmetologist
JCPenney Salon
09.2004 - 11.2006
Cosmetology -
Gene Juarez Academy South Seattle
Central Kitsap High School