Dynamic Store Manager with proven expertise in customer service, team leadership, and sales strategy. Committed to enhancing team performance and customer satisfaction through effective problem-solving and collaboration.
Overview
27
27
years of professional experience
Work History
Store Manager
AutoZone
Carrollton
08.2025 - Current
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Developed innovative ideas and solutions that improved team performance and outcomes.
Coordinated with diverse coworkers to achieve goals and resolve issues related to products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Collaborated with team members to meet project objectives and deadlines.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Maintained updated knowledge through continuing education and advanced training.
Territory Sales Manager
AutoZone
Little Elm
07.2023 - 08.2025
Managed territory sales strategies to improve customer engagement and loyalty, resulting in stronger client relationships.
Developed strong relationships with local automotive businesses to drive sales growth.
Executed promotional campaigns to increase brand visibility in assigned territories.
Provided actionable feedback to management on customer needs and preferences, informing product development.
Supervised a team of sales representatives within the assigned territory.
Trained team members on effective customer service strategies, enhancing overall team performance.
Store Manager
AutoZone
Little Elm
07.2017 - 07.2023
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Addressed customer requests and answered questions, enhancing overall satisfaction.
Developed innovative ideas and solutions that improved team performance and outcomes.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Collaborated with diverse coworkers to accomplish goals and resolve product and service issues.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Maintained updated knowledge through continuing education and advanced training.
Administrative Manager
Lowes Home Improvment
Little Elm
02.1999 - 07.2017
Managed payroll processing including timekeeping entry, benefits administration, and tax withholdings to ensure accuracy and compliance.
Developed and implemented administrative policies to enhance efficiency.
Supervised daily administrative operations to ensure efficient workflow.
Coordinated staff schedules and meetings to ensure optimal use of resources.
Trained new employees on office procedures and software tools.
Conducted staff performance evaluations to monitor progress and individual skills.
Collaborated with project and department leaders to develop and implement improvements to operational efficiency.