Lindsey Wagner
Lincolnton,NC
Overview
12
12
years of professional experience
Work History
Office Coordinator
Claremont Family Dentistry
06.2023 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed patient billing processes for timely, accurate payments.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Completed patient referrals to other medical specialists.
- Obtained payments from patients and scanned identification and insurance cards.
Billing Specialist
Piedmont Pathology Associates
02.2022 - 12.2022
- Responded to customer concerns and questions on daily basis.
- Collected payments and applied to patient accounts.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Researched accounts and completed due diligence to resolve collection problems
- Precisely completed appropriate claims paperwork, documentation and system entry
Patient Service Specialist
Riverbend Family Practice
03.2017 - 02.2022
- Managed front desk of busy family practice office that saw up to 100 patients per day.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Took copayments and compiled daily financial records.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
Sales Associate
J.T. Posh
08.2016 - 03.2017
- Helped customers navigate store, complete sales and process returns
- Rotated stock through clearance mark downs and special sales promotions
- Assisted with receiving, pricing and merchandising.
Prom and Bridal Consultant
Poffie Girls
03.2015 - 08.2016
- Greeted customers and asked open-ended questions to assess needs
- Recommended merchandise to suit customer budget and preferences
- Verified sales prices and processed cash or credit payments to complete sales
- Kept store shelves, racks and bins presentable with frequent resets.
Sales Associate
Kirkland's
10.2014 - 03.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Hollister
10.2011 - 04.2014
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
BBA - Business Administration & Business Law
Western Carolina University
Cullowhee, NC05.2026
Associate of Applied Sciences - Medical Office Administration
Gaston College
Dallas, NC05.2016
High School Diploma -
Highland School of Technology
Gastonia, NC06.2012
Skills
- Helpful and Service-Oriented
- Database Search and Data Entry Skills
- Verbal and Written Communication
- Administrative and Office Support
- Organized and Efficient
- Customer Contact
- Records Organization and Review
Timeline
Office Coordinator
Claremont Family Dentistry
06.2023 - Current
Billing Specialist
Piedmont Pathology Associates
02.2022 - 12.2022
Patient Service Specialist
Riverbend Family Practice
03.2017 - 02.2022
Sales Associate
J.T. Posh
08.2016 - 03.2017
Prom and Bridal Consultant
Poffie Girls
03.2015 - 08.2016
Sales Associate
Kirkland's
10.2014 - 03.2015
Sales Associate
Hollister
10.2011 - 04.2014
BBA - Business Administration & Business Law
Western Carolina University
Associate of Applied Sciences - Medical Office Administration
Gaston College
High School Diploma -
Highland School of Technology
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