Lindsie Lytle
Palmerton,PA
Summary
Telephone Operator with background assisting customers by phone. Friendly and helpful when answering calls and transferring customers. Knowledgeable about services offered and expert at answering commonly asked questions. Focused multi-tasker when toggling between helping customers and promptly responding to calls.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Telephone Operator
Palmerton Telephone Co. Repair
Palmerton, PA
05.2023 - Current
- Transferred calls as necessary to appropriate departments or personnel.
- Took messages accurately and delivered them promptly to the intended recipient.
- Adhered to all company policies related to telephone etiquette and customer service standards.
- Navigated multiple computer systems simultaneously while speaking with customers on the phone.
- Provided technical support when needed for troubleshooting problems on the phone.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Supervisor
Rite Aid Pharmacy
Palmerton, PA
04.2022 - 06.2023
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Responded to customer questions regarding products, prices and availability.
- Trained new employees on company policies, job duties, and performance expectations.
- Maintained positive working relationship with fellow staff and management.
Liquor Clerk
Shop Rite Food Market
Brodheadsville, PA
04.2022 - 10.2022
- Operated cash register accurately to process payments for merchandise.
- Provided product knowledge information to customers regarding different liquors available in store.
- Ordered, received, inventoried, and stocked liquor items on shelves.
- Ensured that all alcoholic beverages were stored properly according to state regulations.
- Created displays throughout the store to promote sales of various liquor items.
- Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
Rural Mail Carrier Associate
United States Post Office
Bangor, PA
10.2021 - 01.2022
- Assisted other carriers during peak periods or when needed due to absences from work.
- Delivered mail in a timely manner while adhering to safety regulations.
- Adhered to security protocols when handling confidential documents or packages.
- Sorted mail, arranging in delivery sequence for distribution.
- Sold stamps to mail customers along daily route.
Family Caregiver
Private Client
Wind Gap, PA
12.2008 - 11.2021
- Helped develop treatment plans in collaboration with physicians and other medical staff.
- Transported to medical appointments and other errands as needed.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Kept detailed records of services rendered and progress made by patients over time.
- Helped client adjust to new lifestyles during periods of incapacitation or recuperation.
- Maintained a safe environment by removing tripping hazards from living areas.
- Organized medications and administered them according to directions.
Assistant Store Manager
Dollar General Store
Easton, PA
01.2019 - 02.2021
- Provided training to new employees on company policies and procedures.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised cash handling processes to ensure accuracy of transactions.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled scheduling for store shifts to achieve adequate staffing.
Education
High School Diploma -
Bangor Area High School
Bangor, PA06-2011
Skills
- Proficient in Microsoft
- Computer Skills
- Typing Skills
- Telephone Etiquette
- Reliability
Certification
- Certificate of Pre-Licensing Insurance Property and Casualty- Kaplan 06/2024
References
References available upon request.
Timeline
Telephone Operator
Palmerton Telephone Co. Repair
05.2023 - Current
Supervisor
Rite Aid Pharmacy
04.2022 - 06.2023
Liquor Clerk
Shop Rite Food Market
04.2022 - 10.2022
Rural Mail Carrier Associate
United States Post Office
10.2021 - 01.2022
Assistant Store Manager
Dollar General Store
01.2019 - 02.2021
Family Caregiver
Private Client
12.2008 - 11.2021
High School Diploma -
Bangor Area High School
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