Lindsy Wolf
Strongsville,OH
Overview
14
14
years of professional experience
Work History
Operations Analyst Bankruptcy QC
KeyBank
Remote, OH
11.2023 - Current
- Complete various testing within Default Services Bankruptcy, Litigation, Probate, and Admin Support with all account types Consumer, Business, and Commercial with the expectation of 100% testing results
- Communicate amongst the various teams to resolve remediation testing within a 5BD SLA
- Adaptability of testing with ever changing policies or procedure
- Work team and leadership on any continuous improvement items within the department
Digital Operations Coach
KeyBank
Remote, OH
06.2022 - 11.2023
- Assist agents with solutions/guidance for client inquiries
- Complete investigations and reporting
- Handle escalated client calls
- Work with operation analyst with system abnormalities
- Escalate client online banking system issues to our technical system support team
Digital Contact Center Sr Service Specialist
KeyBank
Remote, OH
09.2021 - 06.2022
- Service business clients for their online banking needs
- Support other collogues in department
Digital Contact Center Service Specialist II
KeyBank
Remote, OH
07.2021 - 09.2021
- Assist Business or Retail clients with their connections to Quickbook or Quicken account
- Systems used OSW and Genesys Mainframe Monitor daily stats to ensure meeting KPI goals
Digital Contact Center Service Specialist
KeyBank
Remote, OH
11.2020 - 07.2021
- Review logs of clients online banking
- Password management, assist user ID retrieval, enroll and unlock client’s online banking
- Assist retail clients accessing their Online Banking, Bill Pay and Zelle over the phone or by chat
- Ensure all KYC procedures are followed and report any suspicious activity
- Troubleshoot System issues with client over the phone
Assistant Center Manager
CSL Plasma
Parma Heights, OH
02.2019 - 11.2020
- Ultimate responsibility of entire center operations, including production, quality compliance, finance, HR and IT of 40+ employees
- Overseeing weekly production of 1,000 costumers a week
- With 9+ years’ experience specializing in mentoring staff
Assistant Manager, New Center Operations
CSL Plasma
Parma Heights, OH
02.2018 - 02.2019
- Travel opening new centers in the United States by facility set-up, validating medical equipment, and preparing the facility for the first day of business
- Subject matter experts of all standard operating procedures and medical equipment
- Improving processes within the company or cost initiatives
- Member of safety team to notice/stop trends and cultivate safety in new centers
Assistant Center Manager
CSL Plasma
Parma Heights, OH
04.2016 - 02.2018
- Ultimate responsibility of entire center operations, including production, quality compliance, finance, HR and IT of 40+ employees
- Overseeing weekly production of 1,000 costumers a week
- With 8+ years’ experience specializing in mentoring staff
Center Supervisor
CSL Plasma
Cleveland, OH
06.2015 - 04.2016
- Work with the Center Manager to Continuously Improve the Center
- Supervised the Flow of production of 3,500 costumers a week and a staff of 80+ employees
- Scheduling, hiring and daily review of time clock
Full Time Compliance Specialist Alternate
CSL Plasma
09.2012 - 06.2015
- Work with Quality Manager in development Corrective Action Plans
- Was head of Quality department when Quality Manager not present
Back-Up Compliance Specialist Alternate
CSL Plasma
08.2011 - 09.2012
- Ran daily reports for overview of center procedures
- Reported non-conformities to Quality Manager and Center Management
Education
Google Cybersecurity Certificate -
Coursera
08.2023
Leadership & Management Skills for Women -
Continuing Education/Development
09.2019
Insights Discovery -
Continuing Education/Development
05.2019
How to Become a Better Communicator -
Continuing Education/Development
11.2015
Leadership Development and Team Building -
Continuing Education/Development
10.2015
Root Cause Analysis -
Continuing Education/Development
07.2013
Certified Medical Assistant -
Lorain County Community College
Elyria, Ohio05.2011
Skills
- Reporting skills
- Operational efficiency
- Workflow optimization
- Data analysis
Timeline
Operations Analyst Bankruptcy QC
KeyBank
11.2023 - Current
Digital Operations Coach
KeyBank
06.2022 - 11.2023
Digital Contact Center Sr Service Specialist
KeyBank
09.2021 - 06.2022
Digital Contact Center Service Specialist II
KeyBank
07.2021 - 09.2021
Digital Contact Center Service Specialist
KeyBank
11.2020 - 07.2021
Assistant Center Manager
CSL Plasma
02.2019 - 11.2020
Assistant Manager, New Center Operations
CSL Plasma
02.2018 - 02.2019
Assistant Center Manager
CSL Plasma
04.2016 - 02.2018
Center Supervisor
CSL Plasma
06.2015 - 04.2016
Full Time Compliance Specialist Alternate
CSL Plasma
09.2012 - 06.2015
Back-Up Compliance Specialist Alternate
CSL Plasma
08.2011 - 09.2012
Google Cybersecurity Certificate -
Coursera
Leadership & Management Skills for Women -
Continuing Education/Development
Insights Discovery -
Continuing Education/Development
How to Become a Better Communicator -
Continuing Education/Development
Leadership Development and Team Building -
Continuing Education/Development
Root Cause Analysis -
Continuing Education/Development
Certified Medical Assistant -
Lorain County Community College