Lindy Burbank
St.Pauls,NC
Summary
Friendly Help Desk Technician with 3 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2025
2025
years of professional experience
Work History
Support Technician
United States Air Force, USAF
- Completed inventory counts and organized supplies.
- Helped streamline repair processes and update procedures for support action consistency.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Performed tests of functionality, security and performance of different workstations and devices.
- Compiled and accurately entered data for each customer encounter to record in system.
- Conducted in-depth product and issue resolution research to address customer concerns.
Dedicated Crew Chief
United States Air Force
- Diagnosed malfunctions and made repairs.
- Read and monitored aircraft status reports regularly.
- Supervised and trained other personnel to work on aircraft.
- Coordinated aircraft maintenance and repair schedules.
- Ordered, organized and installed aircraft parts on subsystem assemblies for engines, gearboxes, transmissions and flight controls.
- Maintained safety by implementing effective procedures regarding hazardous actions, materials and items.
- Maintained inventory systems and aircraft data systems and documented aircraft maintenance and services in electronic systems.
- Trained all team members on key roles to maintain flexibility.
Deli Associate
Buccee's
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
Assistant Store Manager
Piggly Wiggly Grocery Store
11.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
High School Diploma -
St Pauls High School
Saint Pauls, NC06.2013
Skills
- Flexible and Adaptable
- Multitasking Abilities
- Excellent Communication
- Teamwork and Collaboration
- Attention to Detail
- Good Telephone Etiquette
- Self-Motivated
Timeline
Assistant Store Manager
Piggly Wiggly Grocery Store
11.2023 - Current
Support Technician
United States Air Force, USAF
Dedicated Crew Chief
United States Air Force
Deli Associate
Buccee's
High School Diploma -
St Pauls High School
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