Lindy Eisenmayer
St Louis,Missouri
Summary
Highly-focused and ambitious Human Resources Manager bringing 10+ years management experience with extensive customer service, public relations and philanthropic background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building.
Overview
30
30
years of professional experience
Work History
Office Manager
Midtown Back & Neck Center
St Louis, MO
07.2023 - Current
- Provided training to new hires on office policies and procedures.
- Schedule Appointments
- Submit insurance for billing
- Assist Dr with patients due to him being blind
- Upload all patient information into Practice Fusion
- Maintain our website
- Responded to customer inquiries via phone or email in a professional manner.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained confidential records relating to personnel matters.
Human Resources Manager
St. Louis Altenheim
St. Louis, MO
09.2018 - 06.2023
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Directed HR programs, policies and processes to improve operational efficiency.
Communications Coordinator
St. Louis Altenheim
St Louis, MO
09.2018 - 06.2023
- Created social media practices to publicize corporate culture and support engagement projects.
- Monitored website analytics and created articles with search engine optimization techniques.
- Conducted presentations to raise awareness and encourage donations to organization.
- Distributed project and program stories in both written and video forms to promote services and goods.
- Worked with development department to coordinate efforts for volunteer and donor cultivation.
- Developed draft story angles, press releases, byline articles and marketing materials.
- Partnered with marketing team to translate product features into customer value propositions to be used in consumer messaging.
- Delivered high-quality communications materials and tactics to create emotional connections with target audiences.
- Collaborated with team to promote, plan and organize communication materials.
- Executed communications strategies by using deliverables to drive employee engagement.
- Prepared and edited newsletters, reports and memos to appeal to diverse audiences.
- Adhered to social media communications timeline by checking calendar to keep up with posting.
- Wrote and edited press releases to minimize potential public image damage.
- Utilized digital and computer software to upload, post or edit online content.
- Coordinated with communications team to post and distribute cross-platform content.
Sales Consultant
Hi-Health Supermart
Mesa, AZ
06.2010 - 09.2016
- Worked with fellow sales team members to achieve group targets.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Handled credit and debit card payment processing to complete purchasing experience.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed key customer relationships to increase sales.
- Fostered relationships with customers to expand customer base and retain business.
- Presented products and services to prospective and existing customers to meet client needs.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Created successful strategies to develop and expand customer sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Adhered to company initiatives and achieved established goals.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
Administrative Assistant
Anheuser-Busch
St Louis, MO
04.1994 - 11.2001
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Prepared and prioritized calendars and correspondence.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Composed correspondence, reports and meeting notes.
- Directed customer communication to appropriate department personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Responded to customer issues to provide immediate resolution and improve retention.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Analyzed focus groups for marketing research
Business Owner
The Bag Lady
Mesa, AZ
02.2004 - 2010
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Resolved issues quickly through meticulous research and quick decision-making.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Set pricing structures according to market analytics and emerging trends.
- Conferred with customers to understand needs and finalize purchase orders.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Priced and tagged all inventory and developed good relations with all vendors and customers.
Education
Some College (No Degree) - Business
Missouri State University
Springfield, MOSkills
- Employee Engagement
- Personnel Information Systems
- Staff Compensation
- Compensation and Benefits Administration
- Payroll for over 100 employees
- Employee Relations Oversight
- Accident Investigations
- Conflict Resolution
- Training Needs Analysis
- Problem-Solving
- Administering Disciplinary Procedures
- Recruiting and Interviewing
- Regulatory Compliance
- Exit Interviews and Processes
- Payroll Administration
- Benefits Programs
- Employee Handbook Development
- Leadership Development
- Benefits Administration
- Human Resources Operations
- Recruitment and Hiring
Timeline
Office Manager
Midtown Back & Neck Center
07.2023 - Current
Human Resources Manager
St. Louis Altenheim
09.2018 - 06.2023
Communications Coordinator
St. Louis Altenheim
09.2018 - 06.2023
Sales Consultant
Hi-Health Supermart
06.2010 - 09.2016
Business Owner
The Bag Lady
02.2004 - 2010
Administrative Assistant
Anheuser-Busch
04.1994 - 11.2001
Some College (No Degree) - Business
Missouri State University