Lindy Hoover
Tempe,AZ
Summary
Highly-motivated individual with a desire to take on new challenges. Exceptional interpersonal skills, fast learner, strong work ethic, dependable, attentive and detail oriented. Succeeds working both independently or in a team setting with a positive and outgoing personality. Eleven years of managerial experience.
Overview
13
13
years of professional experience
Work History
Barista
Compass Group USA
Tempe, Arizona
10.2024 - Current
- Maintained cleanliness and organization of workstations and customer areas.
- Assisted customers with menu selections and answered product questions.
- Operated espresso machines and equipment following safety protocols.
- Managed inventory levels and restocked supplies as needed throughout the day.
- Provided training to new baristas on beverage preparation techniques and service standards.
- Engaged with customers to create a welcoming atmosphere in the café setting.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Cafe Manager
MCulinary Concepts
Tempe, AZ
08.2016 - 09.2024
- Handled daily opening and closing duties such as counting and balancing cash drawers and safe, and restocking and organizing the cafe.
- Placed and received all product orders.
- Placed and received all cash orders.
- Performed routine inventory checks.
- Maintained and generated business sales in order to reach profit goals monthly.
- Prepared food items according to recipes and instructions.
- Served meals to customers in a friendly and courteous manner.
- Prepared coffee, espresso and tea based beverages.
- Trained baristas for multiple locations throughout the company.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Performed variety of duties related to food service.
Stock Lead
Ross Dress for Less
Tempe, AZ
08.2013 - 08.2016
- Began career with Ross as a front end supervisor, promoted to the stock lead position after five months.
- Directed team members to ensure efficient stocking of shelves.
- Created in-store displays for promotional items.
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
- Assisted in unloading trucks and stocking shelves with received merchandise.
- Cleaned and organized work areas, equipment, and storage facilities.
Skills
11 years of experience in cafe operations, team leadership, and customer service
- Leadership & Team Development
- Staff training and onboarding
- Team supervision and shift leadership
- Performance coaching and support
- Exceptional customer service
- Conflict resolution and problem-solving
- Creating a positive, high-energy environment
- Daily operations management
- Opening and closing procedures
- Cash handling and register reconciliation
- Inventory management and ordering
- Food preparation and safety compliance
- Organization & Efficiency
- Multitasking in fast-paced environments
- Time management and workflow optimization
- Cleanliness and sanitation standards
Timeline
Barista
Compass Group USA
10.2024 - Current
Cafe Manager
MCulinary Concepts
08.2016 - 09.2024
Stock Lead
Ross Dress for Less
08.2013 - 08.2016