Lindzey Rapalo
Houston,TX
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
7
7
years of professional experience
Work History
Receptionist
TEXAS ENDOCRINOLOGY GROUP P.A.
Houston, TX
02.2022 - Current
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Straightened up waiting room to maintain neat and organized space.
- Assisted in training new staff on insurance verification processes and procedures.
- Verified insurance coverage and eligibility for services using computer software.
- Resolved conflicts between referring physicians and receiving providers.
- Performed data entry related to referrals into electronic health record systems.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
Receptionist
Americas Best Contacts And Eyeclasses
Houston, TX
05.2021 - 01.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Retail Sales Associate
TJX Companies
Pearland, TX
09.2018 - 04.2021
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
High School Diploma -
J FRANK DOBIE HIGH SCHOOL
Houston, TX05.2019
Skills
- Front Desk Operations
- Customer Service
- Appointment Scheduling
- Telephone Etiquette
- Patient Eligibility Requirements
- Adaptable and Flexible
- Computer Proficiency
- Insurance plan verification
- Referral tracking
- Payment Processing
Languages
English
Professional
Spanish
Professional
Timeline
Receptionist
TEXAS ENDOCRINOLOGY GROUP P.A.
02.2022 - Current
Receptionist
Americas Best Contacts And Eyeclasses
05.2021 - 01.2022
Retail Sales Associate
TJX Companies
09.2018 - 04.2021
High School Diploma -
J FRANK DOBIE HIGH SCHOOL