Lindzey Robinson
Cleveland Heights
Summary
Dynamic professional with experience in staff training and employee supervision. Expertise in fostering positive learning environments and promoting operational efficiency. Aiming to utilize skills to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Clinical Administrative Assistant
University Hospitals of Cleveland
Cleveland
08.2025 - Current
- Manages front office operations by managing customer service, appointment scheduling, and billing tasks.
- Provides comprehensive administrative support to clinical staff, including physicians and nurses.
- Greets patients and visitors, efficiently answering phones and scheduling appointments.
- Manages multiple phone lines, promptly addressing inquiries from patients and healthcare professionals.
- Collects patient information, verified insurance details, and processed co-payments during check-in.
- Transmits medical records and correspondence via mail, email, or fax for efficient communication.
Patient Access Representative
South Pointe Hospital Cleveland Clinic
Warrensville Heights
06.2024 - 07.2025
- Greeted patients and visitors with professionalism and compassion, enhancing first impressions.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Scheduled patient appointments using electronic health record system to optimize workflow.
- Registered patients through face-to-face interviews, gathering demographic, insurance, and medical information.
- Applied HIPAA regulations while handling sensitive patient information to ensure compliance.
- Obtained necessary signatures for privacy laws and consent for treatment processes.
Learning Ambassador
Amazon
North Randall
09.2022 - 05.2024
- Facilitated engaging onboarding sessions for new employees across multiple departments.
- Analyzed employee performance data to recommend strategies enhancing learning outcomes.
- Collaborated with team leaders to identify training needs and knowledge gaps.
- Participated in training modules on eLearning tools and techniques to enhance instructional delivery.
- Promoted a positive learning environment by encouraging peer interactions and discussions.
Education
Certificate -
Southeastern School of Neuromuscular Massage
Charlotte, NC02-2009
High School Diploma -
Zebulon B. Vance High School
Charlotte06-2008
Some College (No Degree) - Business Management
Tri-C
Cleveland, OHSkills
- Customer relationship management
- Operations management
- Employee supervision
- Effective communication
- Time management
- Staff training and development
Timeline
Clinical Administrative Assistant
University Hospitals of Cleveland
08.2025 - Current
Patient Access Representative
South Pointe Hospital Cleveland Clinic
06.2024 - 07.2025
Learning Ambassador
Amazon
09.2022 - 05.2024
Certificate -
Southeastern School of Neuromuscular Massage
High School Diploma -
Zebulon B. Vance High School
Some College (No Degree) - Business Management
Tri-C