Jada Louie

• Ensured compliance with HIPAA regulations by safeguarding sensitive patient data during record-keeping tasks.
• Assisted in maintaining a clean reception area, creating a welcoming atmosphere for patients upon arrival to the clinic setting.
• Contributed to a positive work environment through strong collaboration with colleagues across various departments within the healthcare facility.
• Advised office manager of problems and concerns and assisted with problem-solving.
• Managed incoming correspondence from patients and healthcare providers, prioritizing urgent matters for timely resolution.
• Facilitated clear communication between medical providers and patients by acting as a liaison in-person, over the phone, or via email.
• Registered new patients into computer system and verified addresses, telephone numbers and insurance information.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Provided prompt, polite and professional in-person and telephone customer service.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Prepared patient charts by gathering and organizing medical records ahead of appointments.
• Used Epic to schedule appointments for doctor visits and procedures.
• Registered patients and completed associated paperwork for accurate records.
• Performed various administrative tasks by filing, copying and faxing documents.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Received and routed laboratory results to correct clinical staff members.

• Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
• Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
• Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
• Streamlined communication between departments for improved schedule adherence and reduced conflicts.
• Fostered positive relationships with clients by efficiently addressing scheduling changes and requests.

• To improve the patient care experience through attention to personal needs identified by the patient.
• To provide information and assistance to the patient and family in order to assist them in navigating through the health care environment.
• To facilitate and enhance the connection between patient and family, and to provide an overall supportive presence to both the patient and the care environment.
• Responsible for providing the highest level of experience in the care setting by acting as a comforting and interactive presence for the patients.
• This could include but is not limited to: active listening, casual conversations, assisting with basic tasks, and providing / supporting hands- on diversional activities.
• Responsible for daily and continuous patient rounding, and communicating any immediate needs to the nursing staff when necessary.
• Assist with iPad utilization for patient and family virtual visits / interactions.
• Responsible for liaising with patients family to provide updates using consistent communication template.
• Answer any questions that the patients family may have: in real time if able, or escalate and ensure loop closure on any questions that require follow up.
• Ensure that up to date contact information for the patients loved one is readily available for caregivers.
• New patient orientation to room.
• Explanation of call light, television controls, bathroom, refrigerator if available in room, storage of personal items, check if any personal care items needed.
• Serves as a liaison between not only the patient and their family, but the patients and the staff as well.
• Performs other related duties as assigned.

Essential duties included, but not limited to: Politely and promptly meets and greets visitors, employees and patients in a welcoming manner. Accurately performs temperatures and asking screening questions for all visitors, employees and patients upon entrance to the facility.

Applies the screening methodology to the visitor, employee or patient based on results of temperature and screening questions. Wears appropriate PPE at all times.

Ensure masking of all employees, guests, and patients. Monitoring and adhering to UH visitation guidelines. Listens courteously and responds to patient/visitor questions, concerns, and/or refers to the appropriate individual. Anticipates patient, family and visitor needs and provides assistance.

Actively seeks to resolve conflicts or misunderstandings promptly, in a positive manner. Provides safe efficient transport of patients, equipment, and miscellaneous supplies.

Performs transport duties as needed, assist in training new hire training. Communicates with other departments to assess their transport needs. Must be orientated to physical layout of hospital and locations of patient testing areas. Performs Data entry and receives dispatch information via Tele-Tracking System.