Linette Sanchez
Reading,PA
Summary
Customer-focused professional with experience in customer service, retail operations, and team support. Skilled in communication, conflict resolution, and organization within high-volume settings. Committed to enhancing customer experiences while ensuring efficiency and accuracy. Bilingual in Spanish and English, ready to transition into a Contact Center Advisor role.
Overview
7
7
years of professional experience
Work History
Staffing Coordinator
CareSense Home Health Care
Reading, Pennsylvania
02.2023 - Current
- Directed daily staffing operations by strategically matching caregivers with clients based on qualifications, availability, and care requirements.
- Managed complex scheduling, staffing adjustments, call-offs, and time-off requests to maintain uninterrupted home care coverage.
- Processed payroll and audited timekeeping records, ensuring accurate compensation and compliance with regulations.
- Maintained detailed caregiver and client documentation, monitored attendance systems, and facilitated communication between caregivers, clients, case managers, and administrative staff.
- Supported incident reporting and in-home assessments, coordinating on-call staffing functions to ensure adherence to healthcare regulations and company policies.
Picker & Packer
Amazon
Reading, Pennsylvania
09.2021 - 02.2023
- Sorted and organized products for efficient picking and packing operations.
- Ensured quality control and attention to detail in packaging, inventory handling, and shipment preparation.
- Operated hand-held scanners to track inventory movement within the facility.
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
- Used handheld scanners to key in data for packages.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Demonstrated adaptability and efficiency in a fast-paced, performance-based setting.
Boutique Sales & Operation Specialist
Luxus boutique
Reading, Pennsylvania
01.2019 - 08.2020
- .Delivered personalized customer service by assisting clients with product selection, purchases, and inquiries.
- Built strong customer relationships through personalized service and effective communication.
- Resolved customer concerns professionally, ensuring a positive shopping experience.
- Restocked inventory and ensured products were properly labeled and placed according to store standards
Monitored inventory levels and supported stock management to prevent shortages. - Maintained organized merchandise displays, improving visual appeal and facilitating easier customer navigation.
- Restocked inventory and ensured products were properly labeled and placed according to store standardsMonitored inventory levels and supported stock management to prevent shortages.
- Supported daily store operations, streamlining processes to ensure smooth workflow and customer satisfaction.
Education
Some College (No Degree) - Business Administration And Management
Reading Area Community College
Reading, PASkills
- Customer Service
- Communication
- Problem Solving
- Multitasking
- Conflict Resolution
- Cash Handling
- Team Leadership
- Attention to Detail
- Fast-paced experience
- Microsoft Office
- Data Entry
- Team Collaboration
- Payroll management
- Staffing management
- Incident response
- Critical Thinking
Languages
English
Professional
Spanish
Full Professional
Timeline
Staffing Coordinator
CareSense Home Health Care
02.2023 - Current
Picker & Packer
Amazon
09.2021 - 02.2023
Boutique Sales & Operation Specialist
Luxus boutique
01.2019 - 08.2020
Some College (No Degree) - Business Administration And Management
Reading Area Community College