LINGEN NGIJOI YOGO
Morgantown
Summary
Dynamic Pharmacy Technician with proven expertise at Kroger Pharmacy in medication dispensing and insurance billing. Adept at enhancing patient satisfaction through exceptional customer service and effective communication. Bilingual in French and English, I excel in teamwork and conflict resolution, ensuring seamless pharmacy operations and timely access to medications.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Kroger Pharmacy
Morgantown
02.2024 - Current
- Dispense medications accurately and release completed prescriptions to patients
- Process prescriptions through data entry and prepare them for pharmacist verification
- Facilitated third-party insurance billing and resolved claim rejections to ensure timely access to medications for patients
- Support prior authorization processes by gathering necessary information and communicating with prescribers and insurance companies
- Delivered front-line customer service in high-volume environment, handling phone inquiries and resolving patient concerns effectively
- Schedule vaccinations and assist with immunization workflow coordination
- Operate as a cashier and assist with point-of-sale transactions and prescription pickups
- Maintained patient confidentiality in compliance with HIPAA regulations during all prescription handling and customer interactions
- Processed and managed prescription inventory orders, ensuring adequate stock levels and timely replenishment.
- Maintained inventory accuracy and regulatory compliance
- Assisted with training and onboarding of new pharmacy techs and interns, helping them navigate pharmacy workflows, systems and daily operations
Dietetic Assistant
J.W. Ruby Memorial Hospital
Morgantown
04.2023 - 02.2025
- Clarified food preferences, allergies, and special requests with patients to customize meal options
- Delivered meals to patients, ensuring adherence to dietary restrictions and enhancing patient satisfaction
- Served a diverse patient population with friendly, respectful interactions in a healthcare environment
- Maintained cleanliness and sanitation standards while handling food and supplies
Customer Service Representative
Teletech/Bank Of America
Morgantown
06.2019 - 02.2020
- Handled complaints, provided timely solutions and alternatives, and followed up to ensure complete resolution.
- Provided support to customers for online banking and digital card features to enhance user experience.
- Assisted customers in placing debit orders and processing overdraft refunds efficiently.
- Persuaded customers to reconsider cancellation by highlighting benefits and addressing concerns.
- Opened debit cards and checking or savings accounts for customers at the branch.
- Placed/ removed stop payments and filed dispute or fraudulent activity
- Followed established communication procedures and guidelines to ensure consistent messaging.
- Utilized computer technology to manage high call volumes efficiently.
Staff
Pittsburgh Fringe
Pittsburgh
01.2017 - 04.2017
- Managed and reported customer cash transactions using Ticketleap, ensuring secure handling of totals in safety deposit box.
- Utilized various online software tools, including Jotforms, Google Docs, Wave Account, and HelloSign, to streamline documentation processes.
- Documented artists, payments, and performance venues in Excel-based database for accurate record-keeping.
- Assisted crew in setup of lighting, microphone, and audio equipment for events.
- Used wave account to do Pittsburgh Fringe bookkeeping.
Tutor
Waynesburg University
Waynesburg
09.2015 - 01.2017
- Enhanced student confidence and academic performance through personalized instruction
- Provided one on one tutoring in beginning Algebra and foundational math concepts
- Provided tutoring services to students through the school program
- Partnered with faculty to assist students facing challenges in coursework
Education
Bachelor of Science - Mathematics
Waynesburg University
Waynesburg, PA04-2018
Skills
- Medication dispensing
- Prescription processing
- Insurance billing
- Customer Service
- Bilingual: French, English
- Teamwork
- Communication
- Conflict resolution
Languages
English
Professional
French
Limited
Certification
Pharmacy Technician Certification
Timeline
Pharmacy Technician
Kroger Pharmacy
02.2024 - Current
Dietetic Assistant
J.W. Ruby Memorial Hospital
04.2023 - 02.2025
Customer Service Representative
Teletech/Bank Of America
06.2019 - 02.2020
Staff
Pittsburgh Fringe
01.2017 - 04.2017
Tutor
Waynesburg University
09.2015 - 01.2017
Bachelor of Science - Mathematics
Waynesburg University