Linh Cao
Gibsonton,FL
Summary
Dedicated and customer-focused sales and service professional with over three years of experience in customer service, sales, and security. Currently working as an Inbound Sales Specialist at Comcast, assisting customers with account inquiries and concerns while providing guidance to peers. Previous experience includes roles at T-Mobile and Verizon Wireless, where I developed strong product knowledge and customer relationship skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
T-Mobile
03.2024 - Current
- Identified and resolved discrepancies and errors in customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Worked with multiple means of communication within fast-paced environment.
Customer Service Representative
Verizon Wireless
12.2022 - 06.2024
- Informed customers of promotions and special offers to increase sales
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Built trusting relationship with customers to better understand needs
Customer Service Representative
T-Mobile
09.2021 - 09.2022
- Communicated effectively with managers, supervisors and other associates
- Addressed returns and exchanges and assisted customers with refunds or product replacements
- Assisted customers in locating needed products
- Gathered and verified required customer information for tracking purposes
New/Used Car Sales Consultant
Rich Ford
02.2020 - 09.2021
- Minimized purchase errors and customer complaints by walking each customer through buying process
- Balanced vehicle inventory with desirable trade-ins and auction finds
- Improved sales team's abilities through effective coaching, revamping training processes to boost sales success
Security Guard Supervisor
Allied Universal
06.2018 - 01.2019
- De-escalated conflicts with verbal and physical techniques based in sound training
- Searched bags or belongings and seized prohibited items
- Kept positive and upbeat security presence in interactions with employees and guests
Education
Associate of Science - Computer And Information Sciences
Hillsborough Community College
01-2025
Highland High School -
Highland High School
03.2018
Skills
- Complaint resolution
- Account updating
- Relationship building
- Building rapport
- System implementation
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Customer Service Representative
T-Mobile
03.2024 - Current
Customer Service Representative
Verizon Wireless
12.2022 - 06.2024
Customer Service Representative
T-Mobile
09.2021 - 09.2022
New/Used Car Sales Consultant
Rich Ford
02.2020 - 09.2021
Security Guard Supervisor
Allied Universal
06.2018 - 01.2019
Highland High School -
Highland High School
Associate of Science - Computer And Information Sciences
Hillsborough Community College
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