Linh Pham

Communication: Serve as a primary point of contact for students and other departments, effectively communicating information, addressing inquiries, and providing assistance as needed.

Cashier Duties: Manage the cashier's phone line, email, and mailbox, handling inquiries and processing payments from students using various payment methods such as cash, checks, and cards.

Financial Assistance: Assist students with reviewing and answering questions related to tuition and fees, guiding payment options, financial aid, scholarships, and third-party payments.

Payment Processing: Process payments received from fiscal accounts, scholarships, and third-party entities, ensuring accurate recording and allocation of funds. Post-NBS fees, Alternative Loans, and Testing fees on Banner system.

Invoicing: Generate invoices for Continuing Education (CE), Veterans Affairs (VA), and third-party payments, ensuring timely and accurate billing.

· Financial Reporting: Run Accounts Receivable (AR) reports by term, reviewing and reconciling financial data to maintain accurate records.

Review Tax Offset Reports: Thoroughly examine tax offset

reports generated by the organization, ensuring that all

information is accurate and complete.

Reconciliation: Review cash and non-cash reversal reports, ensuring discrepancies are identified and resolved promptly.

Fee Management: Regularly review the tuition rate chart and fee descriptions on the school homepage, updating information as necessary to ensure transparency and accuracy.

Administrative Tasks: Create tracking logs for various activities and post the RTD pass as needed. Serve as a backup for processing credit card refunds and conduct cash audits to ensure compliance with financial policies and procedures. Create tracking logs for various activities, including student refund processing through Bank Mobile.

Refund Management: Review unclaimed refunds and take appropriate actions to facilitate the return of funds to eligible recipients.

Manage Phone and Email Inquiries: Respond promptly and professionally to incoming calls and emails from students seeking academic guidance or information about the Advising Center's services.

Schedule Advisor Meetings: Facilitate the scheduling of appointments between students and academic advisors, ensuring that students have timely access to academic support.

Provide General Information: Serve as a knowledgeable resource for students seeking information about courses, degree programs, academic policies, and campus resources.

Assist with Course Selection: Help students navigate course catalogs, prerequisites, and degree requirements to make informed decisions about their academic pathways.

Promote Academic Resources: Inform students about available academic support services, such as tutoring, study groups, and writing centers, to enhance their learning experience.