LINH VU
Lowell,MA
Summary
Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.
Overview
3
3
years of professional experience
Work History
Associate
Panda Express
03.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Barista
Starbucks
09.2023 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Cashier
Mochinut
11.2022 - 08.2023
- Collected payments and provided accurate change
- Created complex, hand-crafted beverages based upon customer preferences
- Received and accurately processed customer payments
- Restocked self-service area with sweeteners, stir sticks and cup sleeves
- Accepted cash and credit card payments, issued receipts and provided change
- Answered customer questions and provided store information
- Helped customers find specific products, answered questions and offered product advice
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
Barista
Kung Fu Tea
09.2021 - 12.2022
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
- Prepared and served drinks, espresso drinks, blended smoothies and teas
- Maintained a clean and organized workspace, enabling coworkers to locate resources and products
- Followed health, safety and sanitation guidelines to pass state inspections
Education
Business
Umass Lowell
High School Diploma -
Lowell High School
Lowell, MA06.2023
Skills
Customer Service
Time Management
Computer Skills
Cash Handling
Decision-Making
Complex Problem-Solving
Languages
Vietnamese
Native or Bilingual
Timeline
Associate
Panda Express
03.2024 - Current
Barista
Starbucks
09.2023 - 12.2024
Cashier
Mochinut
11.2022 - 08.2023
Barista
Kung Fu Tea
09.2021 - 12.2022
Business
Umass Lowell
High School Diploma -
Lowell High School
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