Linn Harvey
CVS
Westminster,USA
1
Certification
30
years of professional experience
Experienced pharmacy team member with proficiency in prescription preparation and customer service. Safety-conscious and detail-oriented, skilled at collaborating with insurance providers, prescribers, and patients to efficiently resolve concerns. Strong relationship-building and multitasking abilities.
Work History
Nationally certified pharmacy technician
29 Years 7 Months- Process prescriptions accurately, ensuring compliance with pharmacy regulations and standards.
- Assist pharmacists in managing medication inventory, optimizing stock levels and minimizing waste.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Facilitated collection of co-payments and full payments from customers.
Patient Engagement Specialist
1 Month- Proactively coordinate medication refills including data entry and pharmacy claim adjudication
- Make outbound patient refill phone calls and complete the patient refill request
- Answer, resolve and triage inbound inquiries
- Clarify prescription orders with pharmacist and/or clinician as appropriate
- Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medications
- Manage, organize, and update relevant data using database applications
- Apply observations and recommendations to operational issues, increase productivity, quality, and customer-service standards
Education
Bachelor of Science - Nursing
Associate - Liberal Arts
Skills
Customer service
Insurance billing
Data entry
Pharmacist support
Refill requests
Certification
- CPhT, 11/01/01, 01/01/22, Recertification every 2 years requires 20 CE hours
- Massachusetts State Registration 04/2028
- PTCB Certification
Timeline
Patient Engagement Specialist
Shields Health Solutions
03.2026 - 04.2026Read More
Nationally certified pharmacy technician
CVS
01.1997 - CurrentRead More
Quinsigamond Community College
Associate from Liberal Arts
Read More
Fitchburg State
Bachelor of Science from Nursing
Read More