Linnaea Kemp
Coopersville
Summary
Accomplished Accounts Receivable Specialist with a proven track record at EPS Security, adept in accurate payment posting and exceptional time management. Recognized for enhancing productivity and collaboration. Assisted in streamlining processes to allow job tasks to run more smoothly and efficiently, including the company’s effort in going paperless. Skilled in Microsoft Office and Sharepoint. Exemplifies dedication to efficiency and customer service excellence. Received 2020 NetOne Outstanding Performers award.
Overview
11
11
years of professional experience
Work History
Accounts Receivable Specialist
EPS Security
09.2024 - Current
- Process payments, including checks, ACH, EFT & Credit Cards.
- Apply payments to customer invoices.
- Ensure the accuracy of customer records in internal systems by updating contact information, autopay enrollment, and other relevant data as needed.
- Research and reconcile misapplied monies.
- Responsible for multiple reports to ensure proper bill codes have been used when invoices are generated by the Administrative Team.
- Work with the CFO on month end bank reconciliation.
- Assist Collections Specialists by moving misapplied payments on customer accounts accordingly.
- Communicate effectively with customers when overpayments have been made and process refunds when necessary.
- Process customer account cancellation requests and send final invoicing when applicable.
- Responsible for tracking temporary suspensions of customer accounts.
Lead Administrative Services Advisor
EPS Security
07.2023 - Current
- Point person for problem solving, answering questions, and researching internal and external requests.
- Update and maintain online manuals.
- Assist with and provide trainings to Administrative Team members.
- Work with up-lines in resolving and promoting measures to reduce errors.
- Complete special projects assigned by Supervisor and Manager.
- Perform Job Task Analyses.
- Create automated task reminders in Trello
- Responsible for reports providing revenue adds and attrition to upper management and the President.
- Cross trained in Job Billing and Accounts Receivable. Provided support as backup to both positions until moving into the Accounts Receivable position officially.
Job Processor
EPS Security
04.2014 - 09.2024
- Increased productivity by effectively managing workload and prioritizing tasks.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Process jobs submitted by security consultants by verifying paperwork and ensuring all information was entered correctly.
- Enter all jobs accurately into internal software systems.
- Communicate effectively with sales consultants to have jobs corrected and processed in a timely manner.
- Processed account changes.
- Managed multiple reports using DICE system as well as maintaining spreadsheets.
- Work closely with upper management and multiple departments.
- Effectively use Sales Matrix & Phoenix software.
Inside Sales Consultant
EPS Security
05.2018 - 01.2021
- Responsible for upgrading existing customers’ security systems, providing excellent customer service, educating existing customers and new owners on services, devices and protocols pertaining to their systems.
- Educated in security devices for home and business alarm systems, including intrusion, fire, access control and video surveillance.
- Played a major role in upgrading customers’ cellular communicators to LTE ahead of the 3G/4G Sunset on cellular communications towers.
- Assisted in testing new software for the sales team and created user manuals.
- Received the 2020 NetOne Outstanding Performers award.
Education
Certificate In Medical Billing -
Davenport University
Grand Rapids, MI05.2010
Skills
- Accounts Receivable
- Unapplied reports analysis
- Accurate payment posting
- Time management
- Wide rage of computer knowledge including Microsoft Office applications, Sharepoint, Fresh Desk & Sales Matrix
- 60 plus WPM typing skills
Timeline
Accounts Receivable Specialist
EPS Security
09.2024 - Current
Lead Administrative Services Advisor
EPS Security
07.2023 - Current
Inside Sales Consultant
EPS Security
05.2018 - 01.2021
Job Processor
EPS Security
04.2014 - 09.2024
Certificate In Medical Billing -
Davenport University
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