Linnea Rego

• Managed Programming for 58,000 homecare workers in Massachusetts.
• Oversaw day-to-day operations for approximately 90 individual classes per week including scheduling of on-site and virtual classes, scheduling facilitator teams, maintaining registration and attendance data, and all correspondence with students.
• Managed and supervised staff of 5 and daily program operations, complying with policies and regulations.
• Built facilitator team of 29 to provide skills enhancement workshops and New Hire Orientation.
• Coached team members on strategies to accomplish challenging goals.
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
• Met with stakeholders on regular basis to assess progress and make adjustments.
• Developed and maintained logistics workflows, procedures and reports.
• Participated in development of pilot programs and revised programs based on feedback and results.
• Identified program obstacles and communicated possible impacts and solutions to team.

• Worked closely with internal and external stakeholders to develop education and training programs for 58,000 home care workers including developing skills enhancement workshops, adult education programs and college opportunities.
• Developed tracking systems for enrollment in and completion of skills enhancement workshops.
• Scheduled average of 100 on-site classes per month throughout the Commonwealth.
• Hire and supervised Per Diem Facilitators to provide skills enhancement workshops.

• Managed workforce development programs for under/unemployed individuals including skills training, Teen Parent GED programming and Adult Education - GED and ESOL.
• Met enrollment and placement goals for state and federal contracts.
• Maintained clear and accurate documentation required by funders.
• Provided supervision to staff of up to 15.

Provided general clerical support in the following offices:

• Academic Advising: worked with transfer students and incoming freshmen to create personalized schedule to meet program requirements and interests of students.
• Admissions Office: compiled required information for student files for admissions consideration.
• Office of the Registrar: Prepared transcripts, registered students, addressed faculty questions/issues.