Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Linnette Marie Diaz Gonzalez

Haines City,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Coyote's Transport LLC
05.2021 - 07.2023
    • Handled customer inquiries and suggestions courteously and professionally.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Answered constant flow of customer calls with minimal wait times.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Updated account information to maintain customer records.
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Responded to customer requests for products, services, and company information.
    • Processed customer service orders promptly to increase customer satisfaction.
    • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
    • Offered advice and assistance to customers, paying attention to special needs or wants.

Forklift Operator

Amazon Fulfillment
09.2020 - 04.2021
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collaborated with team members to achieve daily goals and meet company objectives.

Education

High School Diploma -

Haines City Senior High School
Haines City, FL
05.2020

Skills

  • Freight Operations
  • Customer Relations
  • Fleet Dispatching
  • Order Fulfillment
  • Microsoft Word
  • Customer Service

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Coyote's Transport LLC
05.2021 - 07.2023

Forklift Operator

Amazon Fulfillment
09.2020 - 04.2021

High School Diploma -

Haines City Senior High School
Linnette Marie Diaz Gonzalez