Howard Gerstenfeld
Bensalem,PA
Summary
Dedicated Customer Service Specialist with the ability to prioritize and multi-task in a fast-paced work environment. Known for successfully handling customer concerns in a professional manner. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Skilled with CRM systems and has extensive experience in the automotive industry. Articulate, enthusiastic, and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
American Tire Distriubutors
Huntersville, NC
11.1999 - 04.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
MBA - Marketing
La Salle University
Philadelphia, PA05.1987
Bachelor of Science - Business Administration
Drexel University
Philadelphia, PA06.1982
Skills
- Quality control
- Freight operations
- Problem-solving abilities
- Customer relations
- Credit card payment processing
- Inbound and Outbound Calling
- Call Center Operations
- Courteous demeanor
- Process optimization
Accomplishments
- Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Sales - Consistently generated additional revenue through skilled sales techniques.
Timeline
Customer Service Representative
American Tire Distriubutors
11.1999 - 04.2023
MBA - Marketing
La Salle University
Bachelor of Science - Business Administration
Drexel University
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