Linsey Nguyen
Racine
Summary
Dedicated professional with over eight years of experience in retail management, demonstrating exceptional customer service skills. A valuable team player who thrives in dynamic environments and fosters collaboration among colleagues to achieve common goals. Committed to delivering outstanding results and enhancing satisfaction through a positive and proactive approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fine Jewelry Consultant
Macy’s
Greendale, WI
03.2020 - Current
- Maintain supervision/general operations of retail store
- Documentation of case activity, key logs, & fulfillment on high value items
- Proactively resolve customer concerns in a manner consistent with company policy, and with customer satisfaction in mind
- Handled cash and monetary transactions
- Assisted in management of cash register
- Demonstrate selling standards to deliver a positive customer experience and achieve daily sales goals
Sales Teammate
Under Armour
05.2019 - 03.2020
- Demonstrate selling standards to deliver a positive customer experience and achieve daily sales goals
- Utilize company tools and technology to provide the customer with product knowledge
- Provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions
- Perform register sales transactions accurately in accordance with established cash control procedures and customer service guidelines
- Ensure return merchandise is restocked to the correct product location on the sales floor; all defective merchandise is labeled and placed in appropriate areas
Campus Security
University of Milwaukee-Wisconsin
09.2018 - 05.2019
- Documented incident reports
- Gatekeeper for students and parents
- Created guest passes for newcomers
- Provide security for residents
- Assisted residents as needed
Sales Lead
ALDO Shoes
10.2016 - 04.2019
- Provide assistance for new hires with onboarding
- Maintain supervision/general operations of retail store
- Handled cash and monetary transactions
- Assisted in management of cash register
- Maintain company brand standards of neat, clean and organized sales floor, cash wrap, and stockroom to ensure the store environment is safe and presentable for employees and customers
- Proactively resolve customer concerns in a manner consistent with company policy, and with customer satisfaction in mind
- Execute efficient and effective handling of all merchandise from shipment processing, floorsets, markdown optimization and replenishment systems while maintaining backroom standards
Education
Associate of Science - Dental Hygiene
Milwaukee Area Technical College
Milwaukee, WI05-2023
High School Diploma -
Greenfield High School
Greenfield, WI06-2017
Skills
- Friendly and helpful
- Reliable and responsible
- Detail-oriented
- Teamwork and collaboration
- Customer service
- Relationship building
- Professionalism
Certification
CPR Certified July 2020 – Present
Laser Assisted Periodontal Therapy 2022-Present
Timeline
Fine Jewelry Consultant
Macy’s
03.2020 - Current
Sales Teammate
Under Armour
05.2019 - 03.2020
Campus Security
University of Milwaukee-Wisconsin
09.2018 - 05.2019
Sales Lead
ALDO Shoes
10.2016 - 04.2019
Associate of Science - Dental Hygiene
Milwaukee Area Technical College
High School Diploma -
Greenfield High School
Leadership & Volunteer/Community Service
- AIESEC Milwaukee, (non-profit organization that works with the UN’s Sustainable Development Goals to send individuals to do internships or volunteer abroad), 2019