Matilda Moon Stillson

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• Delivered exceptional customer service to every customer by leveraging extensive knowledge of diamonds and colored gemstones.
• Listened to customer needs and desires to identify and recommend optimal products.
• Developed strong rapport with customers and created positive impression of business.
• Recommended complementary purchases to customers, increasing revenue.
• Educated customers about billing, payment processing and support policies and procedures.
• Investigated and resolved customer inquiries and complaints quickly.
• Updated databases to handle customer data.

• Provided exceptional client experiences during and after the sale, proactively and continuously developing customer relationships
• Assisted customers with credit options and negotiated financing terms.

• Achieved monthly goals, qualitatively and quantitatively
• Gained extensive knowledge and effectively marketed for product lines such as David Yurman, Bony Levy, Michele, Shinola, and Gucci.

• Luxury fine jewelry sales and support activities to enhance customer engagement and represent Tiffany Brand values
• Trained in gemstones, diamonds, pearls, metals, including sources, care, and qualities.

• Created compelling, on trend and aesthetically pleasing visual merchandising for floor, end cap and window
• Merchandise management- stock, replenish, and organized inventory with accuracy and efficiency.