Zach Johnson
Daucla,Georgia
Summary
Detail-oriented and reliable associate with a proven track record in maintaining organized environments and delivering exceptional customer service. Adept at collaborating with team members to solve problems and enhance overall customer experiences.
Overview
1
1
Language
1
1
year of professional experience
Work History
Fine Jewelry Consultant
JCPenney
Buford, Georgia
12.2025 - 05.2026
- At JCPenney, the Jewelry Department is a small, close-knit team of 4–5 associates who work together to provide excellent customer service, sell jewelry and protection/insurance plans, and maintain an organized and secure department. We are responsible for accurately logging sales, assisting customers with their purchases, and completing jewelry counts throughout the day and at closing to ensure all merchandise is properly accounted for and secure. Because we work closely together in a fast-paced environment, strong communication, teamwork, attention to detail, and reliability are essential to keeping the department running smoothly and meeting our daily goals.
- Informed customers about fine jewelry by detailing materials, design, quality, and pricing, ensuring informed purchasing decisions.
- Delivered exceptional service through active engagement, maintaining direct eye contact and utilizing effective listening skills.
- Collaborated with colleagues to enhance customer service experiences, fostering a welcoming environment for shoppers.
- Arranged merchandise displays to enhance visual appeal and attract customer attention.
Cart Barn Attendant
Trophy Club of Apalachee
Dacula, Georgia
08.2025 - 01.2026
- Prepared and organized golf carts with necessary equipment for customers and players, maintained cleanliness and readiness throughout the day, assisted customers with friendly service, and ensured carts were cleaned, parked, and plugged in at day's end for next-day use, while also collecting golf balls and keeping surrounding areas organized.
- Maintained cleanliness and organization of golf carts and storage areas throughout the day to enhance customer experience.
- Conducted routine inspections on golf carts for safety and functionality.
- Coordinated charging schedules for golf carts to ensure they were ready for customer use.
- Cleaned, maintained, and sanitized carts to prevent cross-contamination of germs.
- Trained new staff on effective customer assistance with cart needs, improving service quality and team efficiency.
- Verified that all rented carts were returned after use.
Education
Mill Creek High School
Hoschton, GA05-2027
Skills
- Sales performance
- Sales strategies
- Customer service
- Visual merchandising
- Attention to detail
- Team collaboration
- Problem solving
- Time management
- Equipment maintenance
- Staff training
- Positive demeanor
Languages
Spanish
Limited
Timeline
Fine Jewelry Consultant
JCPenney
12.2025 - 05.2026
Cart Barn Attendant
Trophy Club of Apalachee
08.2025 - 01.2026
Mill Creek High School