Summary
Overview
Work History
Skills
Certification
Core Competencies
Timeline
Generic

Kendra Freeman

Kalispell,MT

Summary

Experienced Fine Jewelry Consultant with over a decade of success in luxury jewelry sales, custom CAD design, and superior customer service. Known for a creative approach to design, attention to detail, and a consistent track record of exceeding sales goals. Strong background in client relationship management, visual merchandising, and personalized jewelry solutions. Adept in both high-end retail environments and independent artisan work.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Fine Jewelry Consultant

McGough and Co. Fine Jewelry
01.2019 - 05.2025
  • Delivered exceptional client service through personalized consultations and fine jewelry sales.
  • Designed custom and semi-custom jewelry using Stuller’s CounterSketch CAD/CAM tools.
  • Assisted with repair intakes, stone mapping, and customer follow-ups.
  • Created visual concepts using photo editing tools to help clients visualize redesigns.
  • Maintained and updated displays and store windows for seasonal themes and events.
  • Utilized The Edge POS for sales, inventory, and customer management.
  • Supported store-wide promotional events by creating targeted marketing materials that highlighted key pieces from our fine jewelry collection.
  • Processed transactions efficiently while maintaining accuracy and adhering to store policies regarding payment options, returns, and exchanges.
  • Earned recognition as a top performer for consistently exceeding sales goals and providing outstanding service to our valued clientele.
  • Leveraged extensive product knowledge to confidently address customer inquiries or concerns related to specific pieces within our collection.
  • Generated over $2M in sales during 6.5 years at McGough & Co. Fine Jewelry, including $500K+ annually in both of the last two years and $400K+ in a prior year.

Fine Jewelry Consultant

Wheeler Jewelry
01.2012 - 01.2019
  • Provided comprehensive customer care, including sales, design, and repair intake.
  • Collaborated on custom and semi-custom designs for engagement rings and heirloom pieces.
  • Created marketing assets for events, print materials, and social media.
  • Designed window and in-store displays to enhance customer experience.
  • Played a key role in inventory liquidation with Wilkerson Jewelry during store closure.
  • Used The Edge POS for operational efficiency.
  • Participated in ongoing training sessions to stay current on industry trends, new products, and best practices for selling fine jewelry.
  • Educated customers on proper care and maintenance of their fine jewelry purchases, prolonging the lifespan of each piece.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Displayed merchandise by arranging in appealing ways to boost sales.

Advertising Designer

Rocky Mountain Hearing Aid
01.2009 - 01.2012
  • Designed print and direct-mail advertising campaigns for local and regional markets.
  • Collaborated with sales teams to produce effective promotional materials.
  • Worked closely with account managers to understand client goals and create tailored advertising solutions that met their needs.

Owner/Designer

Fairy Ring Florals (Etsy Store)
01.2019 - Current
  • Designed and hand-painted one-of-a-kind miniature floral arrangements (1:12 scale).
  • Maintained a 5-star rating through quality craftsmanship and customer service.
  • Handled product photography, listings, customer communication, and logistics.
  • Align product creation with seasonal supply and consumer demand.


Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Jewelry Design & CAD Tools
  • Painting, Sewing, Crafts
  • Interior & Landscape Design
  • Visual Arts Design
  • Computer & Digital Editing Skills
  • POS & Cash Handling
  • Communication & Phone Etiquette
  • Retail Math & Sales Strategy

Certification

CAD/CAM Proficiency – Stuller CounterSketch
CPR & AED Certified – 2023

Core Competencies

Custom Jewelry Design CAD/CAM – CounterSketch
High-End Sales & Client Care
Jewelry Repairs & Intake
Visual Merchandising & Display
POS Systems (The Edge)
Digital Design & Advertising
Stone Mapping
Inventory Management
Artisan Craftsmanship (Miniatures, Floral Design)
Interior Design and Space Planning

Timeline

Fine Jewelry Consultant

McGough and Co. Fine Jewelry
01.2019 - 05.2025

Owner/Designer

Fairy Ring Florals (Etsy Store)
01.2019 - Current

Fine Jewelry Consultant

Wheeler Jewelry
01.2012 - 01.2019

Advertising Designer

Rocky Mountain Hearing Aid
01.2009 - 01.2012

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Kendra Freeman