Linsey Price
Crestwood Behavorial Health
Ozark,MO
1
Certification
16
years of professional experience
Experienced health information and administrative professional with 10+ years in medical reception, scheduling, and records management. Skilled in HIPAA compliance, data accuracy verification, EMR updating, and organized file handling.
Work History
Health Information Clerk/Office Assistant
2 Years 8 Months- Maintained patient health records with strict confidentiality and HIPAA compliance.
- Scanned, indexed, and filed behavioral health documents in electronic medical records.
- Audited files for completeness, accuracy, and required signatures before record release.
- Processed release-of-information requests according to facility policies and privacy regulations.
- Updated demographic and record information to support accurate chart management
- Coordinated with nursing and administrative teams to resolve missing or incomplete documentation.
- Completed EHR audit quality maintenance procedures, processed chart requests, facilitated chart purges and organized medical record copy requests.
- Implemented procedures for performance of quality audits for patient charts at three hospitals.
- Copied medical records and performed various clerical tasks as required.
- Audited the quality and performance procedures by reviewing processes and charts for 40+ clients.
- Maintained an organized work environment through effective time management strategies.
- Ensured the accuracy and completeness of patient records, contributing to effective treatment plans and decision-making processes.
- Processed medical release forms in a timely manner, ensuring proper authorization was obtained before disclosing sensitive information.
- Coordinated with external agencies such as insurance companies, government entities, and other healthcare facilities regarding patient data requests or transfers.
- Tracked and monitored requests for medical record release.
- Answered multi-line phones and routed inquiries to appropriate staff.
- Tracked incoming mail, packages, and office supply inventory.
- Assisted staff with document organization and front-desk coverage.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Fostered a positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Used medical center hardware and software to produce required reports.
New Patient Scheduler
8 Months- Scheduled new patient appointments, coordinating provider availability and referral requirements via EPIC EMR.
- Communicated appointment instructions, location details, and preparation requirements to patients.
- Reviewed referral documentation for completeness, accuracy, and specialty placement.
- Resolved scheduling conflicts by adjusting calendars and prioritizing urgent patient needs.
- Documented patient information accurately in practice management systems and electronic records.
- Maintained efficient intake workflows while supporting smooth, timely access to care.
- Adapted quickly to changing office procedures, incorporating new systems or technologies implemented throughout the workplace.
- Resolved scheduling conflicts promptly, demonstrating empathy and professionalism in addressing patient concerns.
- Provided clear instructions to new patients regarding necessary documentation and pre-appointment preparations.
- Demonstrated flexibility during peak hours or staff shortages, assuming additional responsibilities as needed to maintain efficient workflow within the scheduling department.
- Supported office operations by effectively managing inbound calls and email inquiries from prospective patients.
- Prioritized urgent appointments effectively, coordinating with healthcare professionals to ensure timely access for those requiring immediate attention.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Managed multiple schedules and prioritized tasks to meet demands of a fast-paced work environment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with the most up-to-date information.
- Assisted with medical coding and billing tasks.
Front Desk Medical Receptionist
12 Years 2 Months- Managed patient check-in, check-out, and appointment scheduling with accuracy and professionalism.
- Verified insurance coverage and collected copayments to support smooth front desk operations.
- Answered multi-line phones, routed inquiries, and delivered clear communication to patients and staff.
- Resolved scheduling and billing questions promptly, improving front desk efficiency and patient satisfaction.
- Trained new reception staff on office procedures, phone etiquette, and patient intake workflows.
- Streamlined administrative processes to support consistent service delivery in a busy physical therapy environment.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on an evolving basis to organize and schedule appropriate care.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with the most up-to-date information.
- Assisted with medical coding and billing tasks.
- Maintained confidential medical records and updated patient information in practice management systems.
Education
No Degree - General Studies
Skills
60 WPM
HIPAA regulations
Patient confidentiality
Regulatory compliance
Data accuracy verification
EMR updating
Medical terminology proficiency
Efficient task management
Record organization
Strong attention to detail
Administrative coordination
Collaborative teamwork
Patient support services
Certification
- HIPAATraining
CPR/First Aid
CPR/First Aide Certified expires Feb 2027
Timeline
Health Information Clerk/Office Assistant
Crestwood Behavorial Health
10.2023 - 06.2026Read More
New Patient Scheduler
Orthopedic Specialists of Sacramento
02.2023 - 10.2023Read More
Front Desk Medical Receptionist
McCarthy Physical Therapy
12.2010 - 02.2023Read More
Sierra College
No Degree from General Studies
Read More