Linwood McLawhorn
911 Telecommunicator
Winterville,NC
Summary
Dedicated 911 Dispatcher offering 6 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in police, fire, and EMS call taking and dispatching and EMD/EFD and DCI protocols.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
911 Telecommunicator
Beaufort County Sheriff's Office
Washington , North Carolina
11.2015 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
Barista
Starbucks
Greenville, NC
05.2011 - 11.2015
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Education
High School Diploma -
DH Conley High School
Winterville06.2009
Skills
- Cross-Departmental Teamwork
- Active Listening
- National Crime Information Center (NCIC)
- Prioritizing Situations
- Emergency Response Procedures
- Radio Frequencies Monitoring
- Call Records Maintenance
- Database Queries
- Critical Thinking
- Emergency Medical Instruction
Accomplishments
- Supervised team of 4 staff members.
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- EFD - Emergency Fire Dispatch
- NCIC - Modules 1-6 certified
- CPR certified
Timeline
911 Telecommunicator
Beaufort County Sheriff's Office
11.2015 - Current
Barista
Starbucks
05.2011 - 11.2015
High School Diploma -
DH Conley High School
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- EFD - Emergency Fire Dispatch
- NCIC - Modules 1-6 certified
- CPR certified
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