Lionela Jean MSW, MBA
Middletown,NY
Summary
Organized and educated Masters Social Worker offering case management expertise quickly building trust and rapport with clients from diverse cultures. Highly adept at case planning and diagnosis management. Committed to achieving high-quality, cost-effective care for patients and families. A compassionate social worker with several years of experience working with diverse populations to support mental health and wellness. Well-versed in applying a combination of cognitive behavioral techniques with Narrative therapy approaches to facilitate healing.
Overview
11
11
years of professional experience
Work History
Senior Office Manager / Oasas coordinator
Restorative Management Corp
Middletown, NY
06.2014 - Current
- Manage staff of 4 receptionists and 6 clinicians
- Quality assurance reviewer for both admission and discharge Medical charts, manage databases on Celerity
- Audit Monthly reports to be sent to Probation, Parole, Physicians and hospitals, other mental health facilities
- Aide clinicians in collection of urine analysis
- Supervise clerical staff in all task including but not limited to Enter Toxicology reports into database
- Manage, organize, log and achieve all discharged medical charts for Middletown branch
- Answer incoming calls for high volume office, assist incoming patients with paperwork for the intake process
- Manage scheduling calendar
- Extensive Computer analytic skills and coding
- Hire, train, and supervise all front office staff
- Aide in training and coordination of incoming receptionist, process payroll, Log inventory
- Oasas Coordinator for the Middletown branch, included (but not limited to) processing all admission and discharge.
Social Work Intern
Restorative Management Corp.
Middletown, NY
01.2023 - 08.2024
- Utilized evidence-based practices such as cognitive behavioral therapy during counseling sessions.
- Provided crisis intervention when necessary, including responding to emergency calls regarding potential suicide or domestic violence situations.
- Provided individual and group counseling sessions for clients.
- Participated in regular team meetings to discuss cases, review progress notes, and strategize interventions.
- Assisted in conducting assessments of client needs, strengths, and weaknesses.
- Collaborated with other professionals such as therapists and medical personnel to coordinate services for clients.
- Organized and maintained case records in accordance with agency policies and procedures.
- Prepared and presented case studies to peers and supervisors for review and feedback.
Patient Information/ File Clerk
Orange Regional Medical Center
Middletown, NY
11.2013 - 06.2015
- Answer incoming calls to the file room
- Designate appropriate paperwork to the patients
- Retrieve files as necessary, push Medical files from one facility to another, manage databases Epic and Pacs
- Process and scan studies entered into computer in hospital database
- Interact with the Radiologist and Diagnostic Imaging Techs to communicate need on different floors of the hospital
- Ensure no materials in file are lost
- Fax and photocopy reports of patients to other facilities that the patients will be seen at
- Use scanners to convert forms and reports into electronic format
- Work with all Microsoft programs
- Be able to explain filing system to others.
Education
Master of Science - Medical Social Work
Simmons University
Boston, MA08-2024
MBA - Human Services
University of Phoenix
Tempe, AZ08-2016
Bachelor of Psychology -
The College of New Rochelle
New Rochelle, NY05.2010
Skills
- Program development & management
- Counseling
- Strong Judgement
- Case Management
- Conflict Resolution
- Counseling techniques
- Case Notes
- Patient Intake
- Group & Individual sessions
- Motivational Interviewing
References
References given upon request.
Accomplishments
- 2024 SSW Political Action And Social Justice Award
Languages
Haitian Creole
Professional
French
Professional
References
References available upon request.
Timeline
Social Work Intern
Restorative Management Corp.
01.2023 - 08.2024
Senior Office Manager / Oasas coordinator
Restorative Management Corp
06.2014 - Current
Patient Information/ File Clerk
Orange Regional Medical Center
11.2013 - 06.2015
Master of Science - Medical Social Work
Simmons University
MBA - Human Services
University of Phoenix
Bachelor of Psychology -
The College of New Rochelle
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