Lionessa Provencio
Customer Service Representative
Tucson,AZ
Summary
Hardworking and reliable customer service representative with strong ability in dealing with patients. Offering 20 years of healthcare knowledge and knowledge in customer service. Highly organized, proactive and punctual with team-oriented mentality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Convergys
Tucson, AZ
08.2017 - 11.2018
- Answered telephones to respond to questions or requests.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Customer Service Representative
Circle K
Tucson, AZ
01.2015 - 06.2016
- Developed strong customer relationships to encourage repeat business.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Mentored new employees on procedures and policies to maximize team performance.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Education
Pharmacy Technician
Pima Medical Institute
Tucson, AZ04-2005
Mental Health Technician - LPN
Pima Community College
Tucson, AZ03-2000
CNA - Certified Nursing Assistant
Eastern Arizona College
Thatcher, AZ10-1997
Skills
- FDA Compliance
- Medication Dispensing
- Drug Inventory Management
- Insurance Verification
- Insurance Billing
- Drug Inventory Control
- Supply Restocking
- Prescription Filling
- Aseptic Techniques
- Processing Payments
- Interpreting Orders
- Labeling Prescriptions
- Problem-Solving Skills
- HIPAA
- Resolving Customer Issues
- Stocking Shelves
- Point of Sale Systems Proficiency
- New Hire Onboarding
Accomplishments
I received employee of the month on several occasions while working as a CNA and in the Pharmacy Technician field as well.
Languages
Spanish
Limited
Certification
certification and pharmacy technician licenses up until I became ill and no longer able to work in the field. This was before work from home positions were available. I am willing to try to at least apply for technician in training if needed to obtain a position.
References
References available upon request.
Timeline
Pharmacy Technician
Convergys
08.2017 - 11.2018
Customer Service Representative
Circle K
01.2015 - 06.2016
Pharmacy Technician
Pima Medical Institute
Mental Health Technician - LPN
Pima Community College
CNA - Certified Nursing Assistant
Eastern Arizona College