Lira Howell
Richmond,VA
Summary
Detail-oriented administrative professional with over 10 years of experience in office support. Expertise in streamlining operations, managing sensitive data, and enhancing efficiency through effective communication. Skilled in Microsoft Office Suite, problem-solving, and team leadership, with a focus on customer service and organizational success.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Admin 1-Mailroom
Maximus
NorthChesterfield , VA
04.2026 - Current
- Received, sorted, and opened incoming mail to ensure timely distribution.
- Process the incoming and outgoing mail.
- Preps mail, such as applications, returned mail and verification documents for scanning.
- Printed and prepared documents such as appeals, MI, and immigration materials for timely outbound mailing and scanning.
- Creates batches to prepare for transition to document scanning. Includes using appropriate separator sheets. Images documents using scanners.
- Stores documents after scanning in controlled secure storage room.
- Operated and maintained mailroom equipment, including letter opener, sorter, shredder, postage meter, and imaging/scanning equipment, ensuring optimal functionality.
- Ensure mailroom and scanning equipment is maintained according to schedule and in good operating order and notifies the Operations Manager of any equipment problems or failures immediately upon identification.
- Maintained up-to-date knowledge of project and corporate policies and procedures to ensure compliance and operational efficiency.
File Maintenance Clerk
Kroger
North Chesterfield, VA
09.2024 - Current
- Managed accurate pricing and product information within store database, ensuring data integrity and compliance with company standards.
- Conduct regular audits of store shelves and signage to verify correct pricing and product placement, contributing to a seamless shopping experience for customers.
- Coordinated with suppliers and vendors for timely updates of product information, enabling accurate inventory management.
- Collaborate with department managers to update and implement changes in product inventory and pricing strategies, enhancing operational efficiency.
- Utilize company software and tools to generate reports and analyze data trends, supporting informed decision-making processes for store management.
- Resolve pricing discrepancies and customer inquiries promptly, maintaining a high level of customer satisfaction and trust.
- Assisted in training and developing new team members on file maintenance procedures and best practices, creating a knowledgeable and effective team.
Provider Enrollment Specialist/Clerk (Contract)
Astrya Corporation
Richmond, VA
03.2024 - 01.2025
- Achieved departmental and Virginia Medicaid program quality and quantity standards, ensuring compliance and effective enrollment processing.
- Reviews and processes provider enrollment applications in compliance with Virginia Medicaid guidelines and federal requirements.
- Maintained accurate provider files by updating licenses, addresses, billing, and demographic information to ensure compliance and facilitate efficient processing.
- Responded to written correspondence and telephone inquiries from providers regarding enrollment issues, enhancing provider support and resolving concerns promptly.
- Maintained confidentiality of customer information to safeguard sensitive data.
Front Office Manager
Healthcare Staffing of America
North Chesterfield, Virginia
10.2022 - 01.2024
- Streamlined front office operations by scheduling staff, assigning tasks, and managing key administrative duties, improving workflow and service delivery.
- Facilitated hiring process by conducting interviews, verifying references, and preparing new hires for onboarding, enhancing integration and team dynamics.
- Resolved staff and customer conflicts, maintained meticulous records, and analyzed customer feedback to identify improvement opportunities, supporting operational efficiency and compliance.
Eligibility Specialist
Maximus Inc
Richmond, VA
09.2021 - 07.2022
- Assessed applicant eligibility for government assistance through interviews and document analysis, contributing to informed decision-making.
- Managed sensitive client data with confidentiality and integrity, facilitating timely application approvals or denials.
- Maintained accurate case records and performed comprehensive data entry using advanced software tools, including VaCMS, MMIS, and Connection Point.
Patient Access Coordinator
Envera Health
Richmond, VA
11.2014 - 04.2019
- Managed high-volume incoming calls, ensuring prompt and professional responses to patient inquiries, enhancing patient satisfaction.
- Maintained accurate patient records in compliance with HIPAA guidelines, utilizing Athena Health for documentation and privacy adherence.
- Streamlined registration and scheduling processes, effectively reducing patient wait times and enhancing overall efficiency.
- Resolved complex patient access issues, including insurance eligibility and unresponsive requests, improving patient experience through high-quality customer service.
Customer Service Associate
Conduent Inc.
Raleigh, NC
08.2017 - 01.2018
- Enhanced customer satisfaction by effectively resolving inquiries and issues through phone, email, and in-person communications, ensuring adherence to quality assurance standards.
- Utilized active listening and advanced problem-solving skills to address customer needs, enhancing customer experience through collaboration with various departments.
- Documented interactions and navigated multiple computer systems to ensure consistency and efficiency in high-volume call center operations.
Education
Associate in Science (A.S.) - Information Technology
Bryant & Stratton College
Richmond, VA05-2006
Skills
- Mail processing
- Document scanning
- Critical thinking
- Medical Records EMR
- HIPAA
- Multitasking Abilities
- Technical skills
- Microsoft Office
- Project Management
- Organizational management
- Time management
- Multitasking
- Problem solving
- Decision-Making
- Team Leadership
- Customer service
- Team collaboration
- Effective communication
- Attention to Detail
- Critical thinking
- Multitasking Abilities
- Leadership
- Mail processing
- Multitasking Abilities
- Critical thinking
- Calm under pressure
- Decision-making
- Clerical support
- Clerical support
Certification
Gold Star for Excellent Customer Services, Retail Sales Associate
Timeline
Admin 1-Mailroom
Maximus
04.2026 - Current
File Maintenance Clerk
Kroger
09.2024 - Current
Provider Enrollment Specialist/Clerk (Contract)
Astrya Corporation
03.2024 - 01.2025
Front Office Manager
Healthcare Staffing of America
10.2022 - 01.2024
Eligibility Specialist
Maximus Inc
09.2021 - 07.2022
Customer Service Associate
Conduent Inc.
08.2017 - 01.2018
Patient Access Coordinator
Envera Health
11.2014 - 04.2019
Associate in Science (A.S.) - Information Technology
Bryant & Stratton College