Lirone Platt
Las Vegas,NV
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
CSR
Avis Budget Group
Dallas, TX
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
Manager Trainee
Hertz
Irving, TX
04.2022 - 08.2023
- Enhanced team performance by implementing effective training and development programs for Manager Trainees.
- Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
- Achieved significant cost savings by optimizing resource allocation and closely monitoring budgetary constraints.
- Improved employee retention rates with the implementation of a comprehensive onboarding process for new hires.
CSR
24-7 Intouch
02.2018 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
CSR, Sales
SYKES
06.2016 - 02.2018
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Brand Ambassador Team Lead
Armani Exchange
06.2013 - 06.2016
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Communicated product information with confidence and educated consumers about company.
Front Counter Cashier
Al Phillips Dry Cleaners
05.2007 - 02.2009
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
- Helped customers complete purchases, locate items and join reward programs.
Lead Warehouse Technician
LKQ Corporation Inc.
03.2006 - 04.2007
- Verified accuracy of shipping and receiving documents and maintained records.
- Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
Customer Service Associate
SITEL Worldwide
01.2004 - 03.2006
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Rancho High School
Las Vegas, NV06.2004
Skills
- Team Building
- Team Management and Supervision
- Staff Development and Training
- Recruitment and Hiring
- Complex Problem Solving
- Handling Customer Complaints
- Decision Making
- Quality Assurance
Timeline
CSR
Avis Budget Group
08.2023 - Current
Manager Trainee
Hertz
04.2022 - 08.2023
CSR
24-7 Intouch
02.2018 - 05.2018
CSR, Sales
SYKES
06.2016 - 02.2018
Brand Ambassador Team Lead
Armani Exchange
06.2013 - 06.2016
Front Counter Cashier
Al Phillips Dry Cleaners
05.2007 - 02.2009
Lead Warehouse Technician
LKQ Corporation Inc.
03.2006 - 04.2007
Customer Service Associate
SITEL Worldwide
01.2004 - 03.2006
High School Diploma -
Rancho High School