LISA ALLEN
Durham,NC
Summary
Detail-oriented Healthcare Operations Professional with 4+ years of experience in high-volume clinical and administrative environments. Proven track record of maintaining 100% data integrity and HIPAA compliance while managing 40+ daily patient interactions. As a former Supervisor, I possess the self-motivation and organizational skills required to thrive in a remote environment, with expert-level proficiency in digital coordination, electronic record management, and professional de-escalation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Phlebotomist
LabCorp
Durham, NC
01.2021 - 01.2025
Digital Data Stewardship: Managed high volumes of sensitive patient information within a Laboratory Information System (LIS), maintaining 100% accuracy and data integrity.
Remote-Ready Compliance: Demonstrated mastery of HIPAA and privacy protocols, a critical requirement for handling protected information from a home office.
High-Volume Task Management: Thrived in a fast-paced environment, self-managing a workflow of 40+ technical tasks daily with minimal supervision.
Technical Troubleshooting: Acted as a first-line troubleshooter for digital record errors and processing discrepancies, ensuring seamless data flow between departments.
Professional Virtual Communication: Provided clear, concise technical updates to medical providers and patients via digital platforms and telephone.
Certified Nursing Assistant (CNA)
August Estates
NC
08.2014 - 12.2021
Autonomous Decision-Making: Managed facility operations independently, resolving complex staffing and resident issues without immediate on-site supervision.
Digital Workforce Management: Utilized digital tools to coordinate staff scheduling, payroll, and interdisciplinary communication across multiple shifts.
Virtual Documentation & Compliance: Oversaw the transition and maintenance of digital health records, ensuring 100% accuracy and regulatory compliance in a paperless workflow.
Crisis Management & De-escalation: Handled high-stakes communication via phone and email, effectively resolving conflicts and advocating for residents remotely and in person.
Remote Onboarding: Developed and executed training protocols for new hires, ensuring they were proficient in facility software and safety procedures.
Education
Associates Degree - Human Services
University of Phoenix
01.2010
Skills
- Clinical/Healthcare Knowledge: Venipuncture, HIPAA Compliance, Medical Terminology, Direct Patient Care, Specimen Handling, Infection Control, Electronic Health Records (EHR)
- Administrative/Technical: Data Entry (High Accuracy), Microsoft Office Suite (Word, Excel), Scheduling/Calendar Management, Clinical Team Leadership, Documentation
- Transferable Skills: Customer Service, Independent Work Ethic, Telecommunications, Conflict Resolution, Time Management, Attention to Detail
Certification
- Phlebotomy Certification/Training: (Alamance Community College, 2021)
- Certified Nursing Assistant (CNA): (NC State Board, 2013)
Timeline
Phlebotomist
LabCorp
01.2021 - 01.2025
Certified Nursing Assistant (CNA)
August Estates
08.2014 - 12.2021
Associates Degree - Human Services
University of Phoenix