Lisa Anderson
Phoenix,AZ
Summary
Motivated and dependable professional seeking a leadership role where I can apply my strengths in team coordination, customer service, problem‑solving, and daily operations to support organizational success. Known for working effectively with minimal supervision, quickly mastering new skills, and adapting to changing demands. Highly driven to take on new challenges while continuing to grow and contribute at a high level.
Overview
12
12
years of professional experience
Work History
Registration Lead, ER
HonorHealth
Scottsdale, AZ
07.2023 - 03.2026
- Assisted with day-to-day operations, providing support and guidance, working efficiently in a fast-paced Emergency Room.
- Fulfilled daily lead tasks, audited team members' accounts and productivity, and cleared work queues to maintain operational efficiency.
- Led nightly huddles to align staff and ensure smooth, organized shifts, fostering effective communication.
- Provided expert guidance to peers and colleagues on insurance verifications and technology issues, enhancing team support.
- Trained new hires registration processes and workflows, best practices, and proper documentation.
- Maintained employee schedules and trained new hires.
- Self-motivated, organized with a strong sense of personal responsibility and work ethic.
Registration Representative, ER
Optum360
Phoenix, AZ
08.2021 - 06.2023
- Registered patient accounts, ensuring accurate demographic information and verifying insurance eligibility to streamline patient intake.
- Diligently collected copayments at time of service, contributing to improved revenue collection rates for the facility.
- Worked efficiently in fast-paced level 1 trauma center, managing high patient volume to support timely care delivery.
- Collaborated with clinical teams to enhance patient flow, contributing to overall efficiency of service delivery.
- Utilized electronic health record systems to maintain data integrity and compliance.
- Kept up-to-date on changing healthcare regulations and compliance.
- Arrived ambulances, walk-ins and Trauma patients.
Registration Lead, ER
Banner Health
Sun City, AZ
10.2020 - 04.2021
- Processed patient registrations swiftly using electronic health record systems to enhance patient experience.
- Managed patient demographics and verified insurance information to ensure accurate billing.
- Arrived ambulances and walk-in patients.
- Supported hospital compliance by adhering to HIPAA guidelines and maintaining patient confidentiality.
- Collaborated in team settings and independently supported colleagues, facilitating a cohesive work environment.
- Proven to learn quickly and adapt to new situations including learning of new technology and software applications.
Registration Lead, ER
Valleywise Health
Phoenix, AZ
05.2014 - 06.2020
- Arrived ambulances, walk-ins, Trauma and Burn patients.
- Guided team members in patient registration processes to enhance accuracy and efficiency.
- Trained new staff on registration processes, electronic health record systems, best practices, proper documentation and HIPAA compliance.
- Managed time effectively to ensure timely patient registrations and accurate updates for insurance billing.
- Collaborated with team members across departments to support seamless day-to-day operations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
Associate of Science - Nursing
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2010
High School Diploma -
Shadow Mountain High School
Phoenix, AZ06-1993
Skills
- Patient registration
- Insurance verification
- Team leadership
- Trained new hires
- Staff support
- Accountability
- Dependability
- Collaborative team member
- Financial counseling
Timeline
Registration Lead, ER
HonorHealth
07.2023 - 03.2026
Registration Representative, ER
Optum360
08.2021 - 06.2023
Registration Lead, ER
Banner Health
10.2020 - 04.2021
Registration Lead, ER
Valleywise Health
05.2014 - 06.2020
Associate of Science - Nursing
Maricopa Community Colleges, Estrella Mountain Community College
High School Diploma -
Shadow Mountain High School